The Customs House Inn
Guest hou, 3-star38 Depot Street, Pictou, Nova Scotia, B0K 1H0, Pictou, CanadaShow on map
Top rated
Guests rate it highest for location, cleanliness and amenities.
9.0111Reviews- Check-in from 2:30 PMCheck-out by 11:00 AM.
- Superb locationGuests rate the location 9.2 out of 10, at 38 Depot Street, Pictou, Nova Scotia, B0K 1H0.
Historic Charm Built in 1872, The Customs House Inn exudes historic charm and character, offering a unique guesthouse experience.
Modern Amenities Enjoy complimentary wired internet, a business center, and express check-out. Each of the 8 rooms is equipped with air-conditioning, flat-screen TVs, and free Wi-Fi.
Convenient Location Within walking distance to Northumberland Fisheries Museum and Caspers Gifts and Crafts, our inn in Pictou offers easy access to popular attractions and the waterfront. Book your stay at The Customs House Inn today for a memorable and comfortable experience.
What this place offers
- Front desk (limited hours)
- Express check-out
- Smoke-free property
- Free wired internet
- Wheelchair accessible parking
- Free self parking
- Health or beauty spa nearby
- Coin laundry on site
- Wheelchair-accessible van parking
- Upper floors accessible by stairs only
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 111 guests who stayed here.
- Cleanliness9.1
- Service9.1
- Location9.2
- Rooms9.1
- Amenities9.1
- Value9.1
- Food & drink8.1
Guests mention
Friendly serviceClean and spacious rooms
KristenBeautiful heritage property, and Doug is an absolute delight.
JohnHistorical stay
What a treasure! So cool to stay in the old Custom House. A quick walk to everything, with water views. (As well as construction views, as to be expected at the beginning of the off season). The room was so spacious,…
MichaelOur host was fabulous. Went out of his way to help. Always accommodating. Can’t say enough.
SharonI love my room! Beautiful high ceiling, spacious, terrific bathroom.
JaredFamily has run the hotel since the 1990s. Staff are onsite and courteous. Housekeeper was a lifesaver when I forgot my video camera. Innkeeper is friendly and informative. Breakfast is not offered so rate was discounted…
AngeleGreat location, one of our favorite stops ! Everything is walkable and in a safe area!
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
38 Depot Street, Pictou, Nova Scotia, B0K 1H0, Pictou, Canada
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:30 PM until 09:00 PM
Check-out by 11:00 AM
No children
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No pets
No smoking anywhere on the property
The front desk is open daily from 8 AM - 10 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation.
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
Children and extra beds. No rollaway/extra beds available
Check-in & Check-out. Contactless check-out is available
General. Guests are provided with free hand sanitizer
General. Staff temperature checks are conducted regularly
Accessibility. No elevators
General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F
General. Staff wears personal protective equipment
General. Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
General. Property follows sanitization practices of Safe Travels (WTTC - Global)
General. Property is cleaned with disinfectant
General. Social distancing measures are in place
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Children and extra beds. No cribs (infant beds) available
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Commonly-touched surfaces are cleaned with disinfectant
General. Shield between guests and staff in main contact areas
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Contactless check-in and contactless check-out are available. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Customs House Inn
What time is check-in and check-out at The Customs House Inn?
Check-in is from 2:30 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Customs House Inn allow pets?
No — the property states that pets are not allowed.
Is there parking at The Customs House Inn?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does The Customs House Inn have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does The Customs House Inn have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book The Customs House Inn?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Customs House Inn?
38 Depot Street, Pictou, Nova Scotia, B0K 1H0, Pictou.
Other places we book in Pictou
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
