The Concierge
Guest hou, 4-star37-43 St Marys Avenue, Durban, South AfricaShow on map
8.3 · Very good50 reviews
- Check-in from 2:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Garden Views and Modern Amenities Enjoy a serene stay with garden views and amenities like complimentary Wi-Fi and concierge services. Indulge in the restaurant or 2 coffee shops and relax at the bar/lounge.
Quality and Services This guesthouse is Quality Graded by TGCSA, offering a business center, newspapers, and dry cleaning. Host events with conference facilities and a meeting room, and opt for the airport shuttle for convenience.
Comfortable Accommodations Relax in one of the 12 air-conditioned rooms with private balconies, free Wi-Fi, and cable TV. The bathrooms feature showers and complimentary toiletries for a cozy stay.
Book your upscale experience at The Concierge for a memorable Durban getaway.
What this place offers
- Gift shops or newsstand
- Conference space
- Surfing/bodyboarding nearby
- Scuba diving nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Tours/ticket assistance
- Wheelchair accessible parking
Rooms
8.3
Very good
Rated 8.3 out of 10 by 50 guests who stayed here.
Verified travelerMy stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed.
The staff are however super friendly, kind and extremely helpful
LMJDrunk guests ruin stay
It wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90…
Verified travelerClick-bait Photo's
The property and amenities has been visibly neglected. Not at all what I expected.
Verified travelerI had to cancel bcoz of unforseen circumstances.
OliviaGreat rooms and good parking service. Need a car to get around but found a really nice place to eat close by recommended by the hotel. Rooms are well decorated and spacious. Hotel feels very safe
Verified travelerCute and funky . Great value. Super hosts too. Plus Freedom Cafe is excellent for breakfast and lunch.....sitting in a peaceful garden setting.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews.
Where you’ll be
37-43 St Marys Avenue, Durban, South Africa
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until anytime
Check-out by 11:00 AM
No children
Show more
No pets
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
General. Guest accommodation is sealed after cleaning
Children and extra beds. No rollaway/extra beds available
Check-in & Check-out. Contactless check-out is available
General. Guests are provided with free hand sanitizer
General. Staff temperature checks are conducted regularly
General. Cashless transactions are available
General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F
General. Staff wears personal protective equipment
General. Temperature checks are available to guests
General. Food service has been amended for enhanced safety
General. Property follows sanitization practices of Safe Travels (WTTC - Global)
General. Property is cleaned with disinfectant
General. Social distancing measures are in place
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Children and extra beds. No cribs (infant beds) available
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Shield between guests and staff in main contact areas
General. Gap period enforced between guest stays - 24 hours
General. Masks are compulsory at the property
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Concierge
What time is check-in and check-out at The Concierge?
Check-in is from 2:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Concierge allow pets?
No — the property states that pets are not allowed.
Is there parking at The Concierge?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at The Concierge?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Concierge have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Concierge?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Concierge have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Concierge?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Concierge?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Concierge?
37-43 St Marys Avenue, Durban.
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