Top rated
Guests rate it highest for service, location and cleanliness.
9.4180Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at 38B Keji Road.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation and Dining Shangri-La Hotel Xi'an boasts 4 trendy designer restaurants and stylish rooms with free Wi-Fi. The atrium-style Lobby Lounge offers stunning garden views, perfect for a relaxing evening with live entertainment.
Wellness and Leisure Facilities Guests can enjoy the indoor pool, 24-hour gym, and spa services for ultimate relaxation. The fully equipped health club with a heated pool is ideal for unwinding after a long day of sightseeing.
Convenient Location and Services Located near shopping streets and major attractions, the hotel offers easy access to Metro line 3. With a tour desk for travel assistance and top-notch meeting facilities, it caters to the needs of both business and leisure travelers.
Book your stay at Shangri-La Hotel Xi'an for a perfect blend of luxury and convenience.
What this place offers
- Fitness facilities
- WiFi available
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.4
Top rated
Rated 9.4 out of 10 by 180 guests who stayed here.
- Cleanliness9.3
- Service9.8
- Location9.3
- Rooms9.3
- Amenities9.3
- Value9.3
- Food & drink9.3
Guests mention
Fantastic amenitiesExceptional service
NaraaMNThe service was very good. Thank you very much Angie.
ToshihiroJapan2度と泊まらない
駅からの距離が許容範囲
防音とあったが隣りの声が聞こえて煩かった 朝食の種類は多いが、美味しく無かった
IngridUnited KingdomFit for royalty - very comfortable beds
The breakfast was incredible - so many options, so much fresh produce and would fill you for the day! The beds were very very comfortable after a long day of sightseeing
No bookmarks on the pillow, a pity
boscoc519Excellent stat
I had a wonderful stay at Shangri-La Xi’an.
The room was comfortable, clean, and well maintained. The staff were warm, professional, and always willing to help, making me feel very welcome throughout my stay.
The…
MilanItaly10/10 Hotel
Breakfast, Gym,Pool, Staff,
MortenDKBreakfast, pool and gym.
It is a bit far from the big tourist sites.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
38B Keji Road, Xi'an, China
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Breakfast-inclusive rates comprise breakfast for adults and up to 2 children aged 0-5 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Shangri-La Xian
What time is check-in and check-out at Shangri-La Xian?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Shangri-La Xian allow pets?
No — the property states that pets are not allowed.
Is there parking at Shangri-La Xian?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Shangri-La Xian have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Shangri-La Xian?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Shangri-La Xian have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Shangri-La Xian?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Shangri-La Xian have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Shangri-La Xian?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Shangri-La Xian?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Shangri-La Xian?
38B Keji Road, Xi'an.
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