Shangri-La Tokyo
Hotel, 5-starMarunouchi Trust Tower Main, Tokyo, JapanShow on map
Top rated
Guests rate it highest for service, location and cleanliness.
9.4589Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.5 out of 10, at Marunouchi Trust Tower Main.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodation with Spectacular Views
The Shangri-La Tokyo offers a prime location next to JR Tokyo Station, boasting elegant rooms with stunning views of the Imperial Palace, Tokyo Sky Tree, and Mount Fuji. Enjoy top-notch amenities including a 20-meter indoor pool, CHI spa, and exclusive Horizon Club lounge access.
Convenient Transportation and Exceptional Service
With easy access to major subway stations and airports, the hotel ensures a seamless travel experience for guests. Take advantage of the Narita Express Train for airport transfers and enjoy the convenience of staff pick-up from Tokyo Station platforms.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.4
Top rated
Rated 9.4 out of 10 by 589 guests who stayed here.
- Cleanliness9.5
- Service9.9
- Location9.5
- Rooms9.4
- Amenities9.5
- Value8.9
- Food & drink8.5
Guests mention
Great serviceSpacious roomsExcellent location
ASTRIDFranceVery nice stay
Nice room, nice pool, nice restaurant and nice breakfast
Sometimes the service is not at the level of a 5 star Hotel for example the dishes do not arrive all at the time and the children are served when the parents have…
StevenUnited KingdomWould definitely stay there again they couldn’t do enough for you
It was clean and staff was lovely
I liked it all
812aupTORONTO, ONTARIOFavorite hotel in Tokyo
Amazing service all around.
Misaki Ohno was always so delightful and helpful with everything.
Beautiful property, convenient location to get around and to and from both airports.
Service with a smile. Everyone aims to…
RamiCanadaBrilliant
Location - Cleanness
Prices - such big rooms sold for 4 but only has 1 king or 2 double beds expected to share with others.
GotoZWAwesome, I would stay there 10 times over
Great people and very clean
House keeping knocking on the door 10am, I go to holiday so I have to wake up late
Mehmet KeremTurkeyGreat experience. Very friendly staff.
Very good location. Staff very friendly. Reception was ok. Italian restaurant was excellent.
You don’t feel the Japanese atmosphere.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Marunouchi Trust Tower Main, Tokyo, Japan
Guests rate the location 9.5 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Shangri-La Tokyo
What time is check-in and check-out at Shangri-La Tokyo?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Shangri-La Tokyo allow pets?
No — the property states that pets are not allowed.
Is there parking at Shangri-La Tokyo?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Shangri-La Tokyo have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Shangri-La Tokyo?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Shangri-La Tokyo have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Shangri-La Tokyo?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Shangri-La Tokyo have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Shangri-La Tokyo?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Shangri-La Tokyo?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Shangri-La Tokyo?
Marunouchi Trust Tower Main, Tokyo.
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