Top rated
Guests rate it highest for service, location and cleanliness.
9.3622Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Carretera General.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodation Serras Andorra offers 57 spacious and bright rooms and suites designed for your well-being, most with stunning mountain views and a balcony or terrace.
Culinary Excellence Indulge in a gastronomic experience curated by our Michelin Star chef, Marc Gascons, in various hotel spaces. Whether in the restaurant overlooking Grandvalira, the Lounge Bar, or on the terrace, savor the finest quality products.
Convenient Location Situated in the Vall d’Incles region with picturesque views of the Grandvalira mountains, our 5* GL hotel is just a short drive from Pas de La Casa and Andorra La Vella. Free transport to Grandvalira Ski Resort in winter and hiking trail starting points in summer adds to the convenience.
Experience luxury, fine dining, and convenience at Serras Andorra. Book your stay now!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
Rooms
9.3
Top rated
Rated 9.3 out of 10 by 622 guests who stayed here.
- Cleanliness9.2
- Service10.0
- Location10.0
- Rooms9.2
- Amenities9.2
- Value8.7
- Food & drink8.2
Guests mention
Friendly staffGreat locationComfortable roomsExcellent breakfast
SalameSpainA destacar la atención de Gerard. Tuvimos un problema y nos ayudó con mucha diligencia y amabilidad.
mireiaSpainMuy bien, nos sentimos como en casa.
El trato genial, la habitación familiar, los desayunos, el ambiente. Muy bien.
El kids club muy oscuro y sin agenda de actividades (solo cine a las 18h).
JaneSpainWe had an amazing time made even more special because of the warmth of the staff welcome!
The breakfast was delicious and we loved the location!
ANTONIOSpainGenial
En general todo,excelente la atención
El restaurante el vino demasiado caro para la calidad que tienen,hay que mejorar los vinos sobre todo la cata de Rioja ,pocos y caros,no compensa con lo buena que está la comida
SusanUnited KingdomPerfect stay
Lovely hotel, great room, good facilities,
Maria JoseSpainEn general la sensación ha sido muy buena. Las habitaciones son amplias, limpias y cómodas. Tiene una decoración muy bonita. El salón es súper acogedor y agradable. La terraza preciosa y relajante . La ubicación es…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Carretera General, Soldeu
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 12:00 PM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Children under 2 years old can stay for free in the room. All requests are subject to the room category. Meals or extra services required are not included and should be paid at the hotel. Parking fees are EUR 25 per day, per car. We require advance booking. Please contact the property directly. During the high season period from December 19 to – January 5, we require 100% deposit prepayment in advance upon booking. From January 29th to february 28th we require 100% deposit prepayment in advance upon booking in order to guarantee the reservation. The New Years Eve Gala Dinner is mandatory for all guests staying on 31 December, prices are not included in the accommodation. Events team will contact you in order to pre-book. When booking 7 rooms or more, different policies and additional supplements may apply. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Serras Andorra
What time is check-in and check-out at Serras Andorra?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Serras Andorra allow pets?
No — the property states that pets are not allowed.
Is there parking at Serras Andorra?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Serras Andorra have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Serras Andorra?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Serras Andorra have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Serras Andorra?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Serras Andorra have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Serras Andorra?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Serras Andorra?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Serras Andorra?
Carretera General, Soldeu.
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