Places to stayTorres del Paine
Río Serrano Hotel + Spa
Hotel, 4-starSector Río Serrano, Torres del Paine, ChileShow on map
Top rated
Guests rate it highest for location, cleanliness and food.
9.4967Reviews- Check-in from 4:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Sector Río Serrano.
- Free parkingThe property states parking on site is free for guests.
Scenic Views and Culinary Delights
Hotel Río Serrano, located in Torres del Paine, offers picturesque views of the Paine Massif from fully carpeted rooms with large windows. Indulge in regional specialties and fine wines at the on-site restaurant and bar.
Adventure and Exploration
Embark on boat trips, hiking, and horseback riding activities while staying at the hotel. Choose from a variety of excursions to explore the surrounding areas.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.4
Top rated
Rated 9.4 out of 10 by 967 guests who stayed here.
- Cleanliness9.5
- Service9.5
- Location10.0
- Rooms8.9
- Amenities9.0
- Value8.9
- Food & drink9.5
Guests mention
Excellent locationFriendly staffHigh-quality foodBreathtaking views
EMGermanyUna de las mejores experiencias en nuestras vidas. Un lugar plenamente hermoso!
ErickUnited StatesExceptional!
Everything!!!! This is one of the top hotels I have stayed at! The staff, the facilities, the room, the food and wine selection - all incredible!!! The spa and pool were also amazing!
Nothing
ThiagoBrazilMelhor hotel que ja ficamos na vida.
E a massagem com óleo quente é absurdamente boa
IsaacMexicoExcelente lugar para un momento especial.
Lo mejor son las vistas, la ubicación, desayuno y comodidad. Es un hotel muy caro pero en general vale la pena.
Nos hicieron un detalle por nuestro compromiso y eso fue excelente!
Quien hacia la limpieza no lo hacia…
ANTOINEFranceRemarquable
Vue magnifique, chambre confortable. Un peu de bruit dans le couloir par nos voisins trop bruyants avec leurs enfants.
Je sui sun client difficile et franchement.... rien à redire
EdilsonBrazilO Hotel é realmente primoroso na concepção e na condução. Nota 1000
A localização é sensacional, sendo que da janela do quarto avista-se o Maciço e, sendo bem isolado, longe das luzes artificiais, a noite, as estrelas ficam bem visíveis.
O ambiente do Hotel é muito acolhedor. Uma…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Sector Río Serrano, Torres del Paine, Chile
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Our Full Board plan offers a luxurious experience with all meals included in the hotel's main restaurant, where you'll have the opportunity to enjoy the breakfast buffet, a la carte lunch and dinner accompanied by beverages such as juice, water, soft drinks and house wine. Along with this the program provides a stocked mini-bar in your room, meals and drinks from the Restobar - whose a la carte menu is available 12 hours per day - and practical lunch boxes for your expeditions. Stay connected with free WIFI in rooms and common areas, access to the spa, climatized pool, gym and saunaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Río Serrano Hotel + Spa
What time is check-in and check-out at Río Serrano Hotel + Spa?
Check-in is from 4:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Río Serrano Hotel + Spa allow pets?
No — the property states that pets are not allowed.
Is there parking at Río Serrano Hotel + Spa?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Río Serrano Hotel + Spa have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Río Serrano Hotel + Spa?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Río Serrano Hotel + Spa have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Río Serrano Hotel + Spa?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Río Serrano Hotel + Spa have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Río Serrano Hotel + Spa?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Río Serrano Hotel + Spa?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Río Serrano Hotel + Spa?
Sector Río Serrano, Torres del Paine.
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