7.3 · Good557 reviews
- Check-in from 2:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.2 out of 10, at 425 Innes Rd.
- Free parkingThe property states parking on site is free for guests.
Luxurious Amenities Prime Hotel offers a shared lounge and pool view, providing guests with a relaxing and upscale atmosphere. The outdoor fireplace and 24-hour front desk add to the luxurious experience.
Modern Comforts Each unit is equipped with air conditioning, a flat-screen TV, and free WiFi. The private bathrooms feature free toiletries and some rooms even have a balcony for guests to enjoy garden views.
Recreational Activities Guests can enjoy the outdoor swimming pool, golfing opportunities, and garden relaxation. The barbecue facilities are perfect for social gatherings and creating memorable experiences.
Book your stay at Prime Hotel now to indulge in luxury, modern comforts, and exciting recreational activities.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Room service
- Family rooms
Rooms
7.3
Good
Rated 7.3 out of 10 by 557 guests who stayed here.
- Cleanliness5.7
- Service8.7
- Location9.2
- Rooms6.7
- Amenities7.7
- Value6.6
- Food & drink6.2
Guests mention
LocationStaff
Sinethemba AphileSouth AfricaI liked the room small but a very well organized space that is clean
The wifi was a bit poor and the bathroom bath liquid was not that good i feel like they should add soap as well
ShangeSouth AfricaThe service was good. The room was cozy and comfortable. And the breakfast was nice.
TV channels were not playing a d the wifi was poor.
PhumeleleSouth AfricaParking
Room, breakfast ,location
BonisiweSouth Africaeverything about it
Non
RorySouth AfricaThe staff was wonderful and helpful
Especially Mr khatile from reception.
The breakfast didn't have dairy and cereals as options
patrickSouth AfricaWhat you market online it's what you get at the property. Breakfast buffet very disappointing. No cold breakfast only hot breakfast, no omelette
The sink was leaking on the arrival day. I'm not sure you do Room care…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
425 Innes Rd, Durban, South Africa
Guests rate the location 9.2 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 12:00 AM
Check-out by 10:00 AM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Parking. Free private parking is possible on site (reservation is not needed).
Internet. WiFi is available in all areas and is free of charge.
Pets. Pets are not allowed.
Children and extra bed policy. Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. People 6 years old and over stay for ZAR 300 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Prime Hotel
What time is check-in and check-out at Prime Hotel?
Check-in is from 2:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Prime Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Prime Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Prime Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Prime Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Prime Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Prime Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Prime Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Prime Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Prime Hotel?
425 Innes Rd, Durban.
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