Pillows Hotel

Hotel, 3-starGov. M. Roa Street, (Previously Kamuning St.), Cebu City, Cebu, 6000, Cebu, PhilippinesShow on map

You won’t be charged yet

8.0 · Very good104 reviews

Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Very good locationGuests rate the location 8.2 out of 10, at Gov. M. Roa Street, (Previously Kamuning St.), Cebu City, Cebu, 6000.
Breakfast availableIncluded on some rates — the board is shown on each room.

Luxurious Amenities

Indulge in the fitness center, complimentary Wi-Fi, and attentive concierge services for a truly relaxing stay.

Delicious Dining Options

Savor delectable meals at Pillows Hotel Cafe or opt for room service. Don't miss the scrumptious breakfast options available daily.

What this place offers

Elevator
Fitness facilities
Breakfast available (surcharge)
Safe-deposit box at front desk
Wheelchair accessible parking
Free self parking
Airport transportation - pickup (surcharge)
Wheelchair-accessible van parking
Accessible airport shuttle
No accessible airport shuttle

Rooms

8.0

Very good

Rated 8.0 out of 10 by 104 guests who stayed here.

Cleanliness7.6
Service8.1
Location8.2
Rooms8.1
Amenities8.1
Value8.1
Food & drink8.1

Guests mention

Convenient location

Myrna
September 2025
It was very convenient to where i was going.
Gerber
June 2025
Love pillows hotel clean, spacious room and convenient around fuente area. With breafast. Its our 2nd time here. My suggestion add extra towels
Wayne
May 2025
Hospitality was Great,Room was Great,heaps of Space Restaurant was cosy, and Sweet
Roshan
May 2025
Honest review
Check in was good, 1 hour ahead of time. The room was ok, but there was and still is an issue with the AC unit outside the room. At night, the condensate from the units above my room drip onto the unit outside my room…
Merrick
October 2024
No coffee not tea spoon but good
Verified traveler
July 2024
This Hotel Wants All Your Money With Little Return
Pros: Staff Customer Service 100%
Cons: The hotel policy is to charge you for early check-in ($500), lost room card ($500), extra toilet paper, shampoo, conditioner and bring your own trash liner because there are none…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Gov. M. Roa Street, (Previously Kamuning St.), Cebu City, Cebu, 6000, Cebu, Philippines

Guests rate the location 8.2 out of 10 — very good.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM

Check-out by 12:00 PM

No children

No pets

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Pets. Pets not allowed

General. Individually-wrapped food options are available for dinner

Sustainability Certifications. Property confirms they are implementing guest safety measures

General. Individually-wrapped food options are available for breakfast

General. Individually-wrapped food options are available for lunch

General. Guest accommodation is sealed after cleaning

Pets. Service animals not allowed

Check-in & Check-out. Contactless check-out is available

General. Gap period enforced between guest stays - 48 hours

General. Staff temperature checks are conducted regularly

General. Cashless transactions are available

General. Individually-wrapped food options are available

General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General. Staff wears personal protective equipment

General. Temperature checks are available to guests

General. Food service has been amended for enhanced safety

General. Property is cleaned with disinfectant

General. Individually-wrapped food options are available through room service

General. Social distancing measures are in place

Payment. Cash deposit required

General. Professional property host/manager

Check-in & Check-out. Contactless check-in is available

Children and extra beds. No cribs (infant beds) available

Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures

General. Commonly-touched surfaces are cleaned with disinfectant

General. Shield between guests and staff in main contact areas

General. Masks are compulsory at the property

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. A deposit may be required at the property.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Pillows Hotel

What time is check-in and check-out at Pillows Hotel?

Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Pillows Hotel allow pets?

No — the property states that pets are not allowed.

Is there parking at Pillows Hotel?

Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.

Is breakfast included at Pillows Hotel?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Pillows Hotel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Pillows Hotel have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Pillows Hotel?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Pillows Hotel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Pillows Hotel?

Gov. M. Roa Street, (Previously Kamuning St.), Cebu City, Cebu, 6000, Cebu.

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