Patra Dumai Hotel
Hotel, 3-starJl. Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur Kota Dumai, Dumai, IndonesiaShow on map
Top rated
Guests rate it highest for service, rooms and location.
9.044Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.9 out of 10, at Jl. Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur Kota Dumai.
- Free parkingThe property states parking on site is free for guests.
Convenient Accommodation in Dumai
Modern Amenities: Patra Dumai Hotel offers a comfortable stay with rooms equipped with a kettle, air conditioning, and flat-screen TV.
Exceptional Services: Enjoy room service, a 24-hour front desk, ATM, concierge service, and tour organization for a hassle-free experience.
Delicious Dining: Indulge in Indonesian cuisine at the on-site restaurant, with a halal option available upon request.
What this place offers
- Fitness facilities
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 44 guests who stayed here.
- Cleanliness8.4
- Service9.9
- Location8.9
- Rooms9.3
- Amenities8.9
- Value8.8
- Food & drink8.4
Guests mention
Helpful staffComfortable roomsExcellent shower
SakinahMalaysiaGreat stay with excellent service.
The hotel was clean, comfortable, and peaceful. The staff were friendly and helpful. The room was spacious, and the breakfast had a good variety of food.
Nothing significant. Overall, I had a pleasant stay.
TorbjörnSEHärliga dagar
Helt, rent, härlig pol och mycket trevlig personal.
Var lite of men vad gör det när taxi är jätte billigt!
GertNLHet ontbijt was goed en zeer uitgebreid
De lokatie die Booking.com aangeeft klopt niet, hotel ligt 1,5 km van het centrum.
Service van de receptie medewerkers zeer matig.
Diner gebruikt in restaurant, medewerkers hadden…
Abdul RashidMalaysiaThe room very comfortable. Staff very friendly & helpfull. I enjoyed my bed there.
My toilet have a very strong and unpleasant odour. I stayed at room 518 on 21 Jan 2026.
And already inform this issue during check out.…
GiancarloItalyReally helpful and friendly staff. Comfortable place.
RobNLGood hotel with friendly staff
Nice new room. Excellent shower. The staff was friendly and helpful both online and at the location. They arranged breakfast boxes for early departure. Very nice.
The rooms on the second floor are rather noisy because of…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Jl. Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur Kota Dumai, Dumai, Indonesia
Guests rate the location 8.9 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Patra Dumai Hotel
What time is check-in and check-out at Patra Dumai Hotel?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Patra Dumai Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Patra Dumai Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Patra Dumai Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Patra Dumai Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Can I book a block of rooms at Patra Dumai Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Patra Dumai Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Patra Dumai Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Patra Dumai Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Patra Dumai Hotel?
Jl. Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur Kota Dumai, Dumai.
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