7.8 · Good148 reviews
- Check-in from 8:00 AMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Good locationGuests rate the location 7.6 out of 10, at 23 Arsat Beniss Douh, Medina.
Luxurious XIXth Century Palace in Fez's Medina
Gastronomic Delights and Authentic Dining Indulge in the highly acclaimed Moroccan specialties at the panoramic terrace restaurant. Enjoy a continental breakfast each morning and savor regional cuisine in the beautifully decorated dining room.
Elegant Rooms and Relaxation Amenities Experience the charm of individually decorated guest rooms with traditional furnishings and Moroccan artwork. Unwind with modern amenities like a flat-screen TV, mini bar, and a private bathroom. Take advantage of the indoor hydro-massage pool, outdoor pool, hammam, sauna, and massage treatments.
Concierge Services and Free Wi-Fi Let us organize your Fez tours and excursions while you enjoy free Wi-Fi in our common areas. Book your stay at Palais Shéhérazade for an unforgettable experience!
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
7.8
Good
Rated 7.8 out of 10 by 148 guests who stayed here.
- Cleanliness7.6
- Service8.1
- Location7.6
- Rooms8.1
- Amenities8.1
- Value7.1
- Food & drink8.1
Guests mention
Elegant atmosphereExceptional hospitality
FatimaNLPrachtige paleis y een zeer centraal plek gelegen. Niet de prijs waard
De mooie tuin de prachtige kamers
Hygiëne, douchekop die het water alle kanten oo spuit, het restaurant dat een grondig schoonmaakbeurt nodig heeft en het bestek en glazen die niet schoon waren
Marie ChristineFranceÇa aurait pu être 4 j de rêves dans ce merveilleux hôtel mais Booking précise hôtel avec piscines, spa , jacuzzi, HAMMAM
Ça a du être un hôtel exceptionnel avec de très beaux matériaux nobles , du marbre , des bois précieux , de la soie …
C est un hôtel fantôme à l abandon totale . Ne cherchez pas le spa il est obsolète . La piscine pas…
vlatkap2026Terrible place
Terrible place..dirty
.smelly..humidity and mold everywhere..last time thoroughly cleaned in 2012.
It is shameful that such a place is even on offer..you can only get some disease there, how dirty it is..the bedsheets…
BaisserSaudi Arabiaليلة لا تنسى
قصر شهرزاد مكان يأسر الحواس منذ اللحظة الأولى. يجمع بين أناقة العمارة وجمال التفاصيل التي تعكس روح الأصالة والرقي في آنٍ واحد. أجواؤه الهادئة وسحر فضاءاته يجعلان الزائر يشعر وكأنه داخل حكاية من ألف ليلة وليلة.
المكان ليس…
AdriaanSpainfantasico
El Palacio Sheherazade en Fez es un lugar excepcional donde la elegancia se une a la excelencia del servicio. El equipo de trabajo destaca por su gran profesionalismo, amabilidad y atención a cada detalle, haciendo que…
UriarteSpainPerfecto
La estancia en el Palacio Sheherazade fue una experiencia maravillosa en todos los sentidos.
El lugar es elegante, cómodo y el servicio es excelente.
La comida fue simplemente increíble, más deliciosa que cualquier otra…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
23 Arsat Beniss Douh, Medina, Fès, Morocco
Guests rate the location 7.6 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 8:00 AM until 12:00 AM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Non-smoking rooms available
Groups. When booking more than 5 rooms, different policies and additional supplements may apply.
Internet. WiFi is available in all areas and is free of charge.
Parking. Public parking is possible at a location nearby (reservation is not needed) and costs EUR 2 per day.
Pets. Pets are not allowed.
Children and extra bed policy. Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Palais Shéhérazade & Spa
What time is check-in and check-out at Palais Shéhérazade & Spa?
Check-in is from 8:00 AM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Palais Shéhérazade & Spa allow pets?
No — the property states that pets are not allowed.
Is there parking at Palais Shéhérazade & Spa?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Palais Shéhérazade & Spa have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Palais Shéhérazade & Spa have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Palais Shéhérazade & Spa?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Can I check in late at Palais Shéhérazade & Spa?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 8:00 AM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Palais Shéhérazade & Spa?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Palais Shéhérazade & Spa?
23 Arsat Beniss Douh, Medina, Fès.
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