Top rated
Guests rate it highest for service, location and cleanliness.
9.1800Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.5 out of 10, at San Agustin, 239.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Historic Charm in the Heart of Cusco
Modern Comforts: Novotel Cusco offers modern rooms with heating, cable TV, minibar, and room service 24/7. Some rooms even feature a flat-screen TV for added luxury.
Gastronomic Delights: Indulge in international and local cuisine at La Cave Restaurant or enjoy a drink at the bar. The heated patio, covered by a stunning glass ceiling, provides a unique dining experience.
Convenience at Your Fingertips: Benefit from free WiFi on public computers, a 24-hour reception, tour desk, and a second restaurant, Le Cote Jardin 365. Explore the nearby Plaza De Armas and the cathedral just 3 blocks away.
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Terrace
- Family rooms
Rooms
9.1
Top rated
Rated 9.1 out of 10 by 800 guests who stayed here.
- Cleanliness9.1
- Service10.0
- Location9.5
- Rooms8.6
- Amenities9.0
- Value8.1
- Food & drink9.0
Guests mention
Friendly staffConvenient location
FlorPeruLindo
CristianArgentinaHermoso hotel en Cusco
El desayuno y la ubicación
Me tocó un linda habitación.. pero. Al estar al lado de la calle se escucha las bocinas de los sinuosos cuando los transferr buscan a dejan pasajeros . No es culpa del
Hotel pero es para que…
Jean PierrePeruexcelente
La variedad del desayuno
avisar el horario en el que cierran la puerta principal
JeiceBrazilAtendimento,educação dos funcionários
DanielaChileInstalaciones bonitas y muy buen spa
Las instalaciones son muy bonitas y el spa mamaste es excelente. Desayuno excelente
No había aire acondicionado. El mueble del
Lavamanos es muy pequeño impidiendo poner cualquier tipo de neceser. Solo hay un gancho para…
fatmirBelgiumPerfect hôtel - staff is smiley, professional and kind
Great hôtel very central! Reception is trully amazing!
The breakfast is complete.
The staff is 5 stars.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
San Agustin, 239, Cusco, Peru
Guests rate the location 9.5 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee. Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Novotel Cusco
What time is check-in and check-out at Novotel Cusco?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Novotel Cusco allow pets?
No — the property states that pets are not allowed.
Is breakfast included at Novotel Cusco?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Novotel Cusco have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Novotel Cusco?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Novotel Cusco have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Novotel Cusco?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Novotel Cusco?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Novotel Cusco?
San Agustin, 239, Cusco.
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