Norte Palace Hotel
Hotel, 3-starAvenida Jones dos Santos Neves,209, São Mateus, BrazilShow on map
8.0 · Very good1,187 reviews
- Check-in from 1:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.7 out of 10, at Avenida Jones dos Santos Neves,209.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Experience a stay like no other at Norte Palace Hotel, a 3-star gem nestled in São Mateus. Enjoy the comfort of well-appointed rooms and impeccable service that will make you feel right at home.
Relaxation and Recreation Unwind and rejuvenate with our top-notch amenities including a year-round outdoor pool, fitness centre, sauna, and a serene garden. Whether you want to take a refreshing dip or work up a sweat, we have everything you need for a perfect getaway.
Convenience at Your Fingertips From a delicious on-site restaurant to a welcoming shared lounge and a 24-hour front desk, we ensure your every need is met. Stay connected with free WiFi throughout the property and explore the city with ease.
Book now for an unforgettable stay at Norte Palace Hotel!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
8.0
Very good
Rated 8.0 out of 10 by 1,187 guests who stayed here.
- Cleanliness8.2
- Service7.7
- Location8.7
- Rooms8.2
- Amenities8.2
- Value8.2
- Food & drink6.7
Guests mention
LocationCleanlinessValue for Money
DanielliBrazilA hospedagem é simples, vale mais pelo custo benefício, apesar de não ser tão barata.
Localização da hospedagem e garagem.
Roupa de cama com cheiro forte de guardado. Café da manha bem simples e sem muitas opões.
GilmáriaBrazilMinha estadia foi ótima
Me atendeu
Quantos limpos e espaçosos
FerreiraBrazilLegal
Bom atendimento
Dessa vez o hotel deixo a desejar ar condicionado com problema
FerreiraBrazilBommmm
Tudo
VanderleiBrazilPrazerosa e confortável
As instalações são no estilo colonial e muito confortáveis. Café da manhã fantástico. Piscina maravilhosa.
Não encontrei. Gostei de absolutamente tudo.
MilenaBrazilLocalização
Café da manhã não corresponde ao custo da diária.
Conforto dos quartos deixa a desejar.
Uma única coberta
Sauna desativada.
Chuveiro queimou com 3 minutos de uso
Precisa de uma reforma
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Avenida Jones dos Santos Neves,209, São Mateus, Brazil
Guests rate the location 8.7 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 1:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Norte Palace Hotel
What time is check-in and check-out at Norte Palace Hotel?
Check-in is from 1:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Norte Palace Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Norte Palace Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Norte Palace Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Norte Palace Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Norte Palace Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Norte Palace Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Norte Palace Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 1:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Norte Palace Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Norte Palace Hotel?
Avenida Jones dos Santos Neves,209, São Mateus.
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