Very good
Guests rate it highest for food, service and location.
8.5312Reviews- Check-in from 3:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.5 out of 10, at Yuzawa 2117-9.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodations Experience the best of Japanese and Western rooms, each with a private bathroom and modern amenities.
Recreational Activities Enjoy skiing in the winter, as well as cycling and other outdoor activities in the surrounding area.
Dining and Entertainment Indulge in a variety of food and beverage options, including Continental and Japanese cuisine. Unwind at the hotel's bars with lively karaoke or a serene atmosphere.
To book your stay at NASPA New Otani and explore all these fantastic features, reserve your room now!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
8.5
Very good
Rated 8.5 out of 10 by 312 guests who stayed here.
- Cleanliness8.0
- Service8.9
- Location8.5
- Rooms8.4
- Amenities8.4
- Value8.4
- Food & drink9.0
Guests mention
Clean and spacious roomsFriendly and helpful staffGreat food variety
SAORIJapanまた泊まってみたい！
越後湯沢駅まで近く、駅付近には飲食店もあり、夕食を外出食べるのも便利でした。花火を出来るスペースが設けられており、花火だけ準備(ホテルでも購入可)すれば火やバケツは貸してくれるので、夜の時間も楽しめました。大浴場のお風呂は露天風呂もあり、ゆっくりできました。スタッフの方も皆親切で感じが良かったです。
朝食は予約なしでも、美味しいビュッフェがいただける点は良かったですが、料金高めで家族分で考えると結構いい出費になってしまいます‥
ERIKOJapan孫同伴の家族旅行だったのでアクティビティも色々あり楽しめた
宿泊当日が町のお祭りで花火大会があったのでホテル前からお部屋からも大花火が見れて良かった
夕食の会計を新潟県ゴートゥーイートを使いたかったのですがチェックアウトの時にお願いしたが夕食会場での会計しか受付ないと言われ残念だった。
GENKIJapan夏場にスキー場のホテル来たの初めてでしたが、良かったです。新しい発見でした。
ブッフェの種類が多く、部屋も広くて快適でした。
ディナー時のアルコールメニューの定番品（ビール、ハイボール、サワー）を充実して欲しかった。
佳典Japan部屋が綺麗だった
部屋のウォシュレットが壊れてる。
ウェルカムドリンクは欲しかった
chikazawaJapan喫煙所が、2カ所あってとても助かりました。
お部屋の冷房が、少し暑かったです。
YASUNORIJapanありがとうございました
部屋の広さと清潔感
朝食のビュッフェの列の並び方。
日本人の習性として列を作るが、おにぎりコーナーからパンケーキコーナーまで一列になるため無駄な列となる。
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Yuzawa 2117-9, Yuzawa, Japan
Guests rate the location 8.5 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 10:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests with children must inform the property at time of booking. Please specify how many children will be staying and their respective ages in the special request box. Please note that child rates are applicable to children 3 years and younger and adult rates are applicable to children 4 years and older. Please contact the property for more details. Only skiing is is possible at the property. Snowboarding is not possible. Renovation work of the property will be carried out from 11/05/26 to 30/11/26. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about NASPA New Otani
What time is check-in and check-out at NASPA New Otani?
Check-in is from 3:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does NASPA New Otani allow pets?
No — the property states that pets are not allowed.
Is there parking at NASPA New Otani?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does NASPA New Otani have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at NASPA New Otani?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does NASPA New Otani have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at NASPA New Otani?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does NASPA New Otani have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at NASPA New Otani?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book NASPA New Otani?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is NASPA New Otani?
Yuzawa 2117-9, Yuzawa.
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