Mercure Townsville
Hotel, 4-starWoolcock Street, Townsville, AustraliaShow on map
7.9 · Good1,893 reviews
- Check-in from 3:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.7 out of 10, at Woolcock Street.
- Free parkingThe property states parking on site is free for guests.
Tropical Oasis Retreat
Largest Free-Form Pool in Townsville The Mercure Townsville boasts the largest free-form swimming pool in the area, perfect for a refreshing dip or lounging under the sun. Guests can also unwind in the spa pool or let the little ones splash around in the children's pool.
Queenslander-Style Rooms with Modern Amenities Experience comfort and style in the hotel's 162 spacious Queenslander-style rooms, each equipped with modern amenities including a TV and en suite bathroom. Some rooms even feature a private balcony overlooking the lush gardens.
Ideal Gateway to Great Barrier Reef and Magnetic Island Conveniently located just 2km from Townsville Airport, Mercure Townsville is the perfect base for exploring the wonders of the Great Barrier Reef and Magnetic Island. Let our tour desk assist you in planning your unforgettable day trips.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
7.9
Good
Rated 7.9 out of 10 by 1,893 guests who stayed here.
- Cleanliness6.7
- Service9.2
- Location8.7
- Rooms7.2
- Amenities8.2
- Value7.6
- Food & drink7.2
Guests mention
Good staff serviceConvenient location
hallettAustraliaAdequate.
Restaurant, beds, staff, early check in
Some parts are starting to wear a bit. Aging happens.
Rebecca PriddyAustraliaGood family stay
Room was nice and tidy looked like the pictures and the location
LisaAustraliarestaurant
dirty bathroom
PriorAustraliaIts ok
Was quiet and away from the everyday Hassel of cars driving past
bed was a little uncomfortable and the pillow was real soft
KennedyAustraliaCustomer service was excellent and continue providing high-quality accommodation services
Quiteness and clean environment
No Microwave in the room.
PeterAustraliaStaff were friendly, a quiet location and the room which had a view of the lake.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Woolcock Street, Townsville, Australia
Guests rate the location 8.7 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 10:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Mercure Townsville
What time is check-in and check-out at Mercure Townsville?
Check-in is from 3:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Mercure Townsville allow pets?
No — the property states that pets are not allowed.
Is there parking at Mercure Townsville?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Mercure Townsville have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Mercure Townsville?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Mercure Townsville have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Mercure Townsville?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Mercure Townsville have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Mercure Townsville?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Mercure Townsville?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Mercure Townsville?
Woolcock Street, Townsville.
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