Mercure St Helens
Hotel, 4-starLinkway West, Saint Helens, United KingdomShow on map
8.2 · Very good2,835 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.5 out of 10, at Linkway West.
- Free parkingThe property states parking on site is free for guests.
Central Location Mercure St Helens is conveniently located in the heart of St Helens town centre, making it the perfect base for exploring the city and its surroundings.
Onsite Health Club Enjoy access to our onsite health club during your stay at Mercure St Helens, perfect for those looking to stay active and relaxed while away from home.
Dining and Entertainment Options Indulge in a delicious meal at our restaurant, Ninety Two, or unwind with a drink at Ninety Two Bar & Lounge while catching up on the latest BT Sports channels.
Experience comfort, convenience, and top-notch service at Mercure St Helens. Book your stay now and make the most of your visit to this vibrant city.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
8.2
Very good
Rated 8.2 out of 10 by 2,835 guests who stayed here.
- Cleanliness6.5
- Service9.2
- Location9.5
- Rooms8.0
- Amenities7.8
- Value8.5
- Food & drink7.3
Guests mention
Good/central location (mentioned many times)Friendly and professional staff in multiple reviews (quick room resolution, named breakfast staff praised)Comfortable bedsClean pool and jacuzzi reportedGenerally good value for moneyBreakfast and leisure facilities available
FionaUnited KingdomExcellent hotel. Very comfortable. Friendly staff
Great location
EllyLUIf you need to be able to open your room's window, go elsewhere.
It would be OK as a hotel if it weren't for the bad parts that killed it for me. I appreciated the fridge being cold. In many hotels the fridges are barely colder than room temperature.
I cannot tell you enough how huge…
parmjitUnited KingdomA very good short stay with car
The room size and bed. Very comfortable
Location and just seeing the pilkington glass factory from the window. There were no exit signs leading out of the car park. So had to use the entrance. This could get problematic…
PaulUnited KingdomGreat location and great staff
Close to rugby ground and plenty of parking
We had a disabled room and wasn’t told this on check in and we didn’t request this.
It was clean though and we were only there 1 night so didn’t say anything
katherineUnited KingdomGood hotel for st helens but clientele is strange
The spa facility was great and rooms were clean and comfortable
We were told we could always order drinks via room service and that the bar was always open. It shut most nights by 12.30 and we were told no other drinks…
MichelleUnited KingdomAverage
On arrival for 12pm for a wedding at 2pm we had been advised our room would be ready for us to get ready - to then be told its not and to wait to then be advised at 12:15 your room is ready and there is a £30 early…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
Linkway West, Saint Helens, United Kingdom
Guests rate the location 9.5 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Mercure St Helens
What time is check-in and check-out at Mercure St Helens?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Mercure St Helens allow pets?
No — the property states that pets are not allowed.
Is there parking at Mercure St Helens?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Mercure St Helens have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Mercure St Helens?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Mercure St Helens have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Mercure St Helens?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Mercure St Helens have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Mercure St Helens?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Mercure St Helens?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Mercure St Helens?
Linkway West, Saint Helens.
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