Places to stayJacksonville, FL
Marriott Jacksonville Downtown
Hotel, 4-star245 Water Street, Jacksonville, FL, United StatesShow on map
Very good
Guests rate it highest for location, food and service.
8.4898Reviews- Check-in from 4:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at 245 Water Street.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodation Experience comfort and style at Marriott Jacksonville Downtown Hotel, located just steps away from Times-Union Center for the Performing Arts. Relax in air-conditioned rooms featuring modern amenities like a flat-screen TV, Keurig® coffee machine, and a work desk.
Convenient Facilities Enjoy complimentary WiFi and access to a fitness centre, business centre, and concierge services available 24/7. Stay productive with a work-friendly environment and stay informed with free newspapers provided during your stay.
Gourmet Dining Options Indulge in delicious modern American cuisine at Juliette's Bistro, offering meals throughout the day. Unwind at the on-site coffee bar or JBar for a relaxing drink. Explore nearby attractions like Jacksonville Landing and EverBank Field, just minutes away from the hotel.
Book your stay now and elevate your travel experience at Marriott Jacksonville Downtown Hotel.
What this place offers
- Fitness facilities
- WiFi available
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
Rooms
8.4
Very good
Rated 8.4 out of 10 by 898 guests who stayed here.
- Cleanliness7.0
- Service9.0
- Location9.1
- Rooms8.0
- Amenities8.0
- Value8.5
- Food & drink9.0
Guests mention
Great serviceExcellent locationComfortable roomsGood food
AllanaUnited StatesMy stay was quiet and peaceful.
I was at the hotel to get ready for my wedding. It had spacious room and was very quiet. The staff was so kind and welcoming.
Nothing really that I didn’t like.
ArdUnited StatesI made the best of it, but it could have been better.
The convenience of the the location. I was there for a show at the venue across the street.
The hotel was undergoing renovations so the food/restaurant options were very limited & I was unable to get room service which…
BartnickaUnited StatesIf you are coming for a Jaguars game, this is the perfect stay for the night
The location was excellent and everything was very clean and updated.
The surrounding area was filled with a lot of homeless and unfortunately limited our walking around time downtown.
yvanc758Nate ricks
Nate from Valet was amazing, and made sure the vehicle was well kept, and always available quickly which is a huge plus in my line of work. 10/10
ReedUnited StatesI arrived a hour after my check in time and still had to wait about 30-35 mins to be placed into a room. I requested a river view however i received a building view with the river all the way to the right. The original…
AntonioUnited StatesDo Not book save your money or find another property
Nothing- I use to love the property when it was the Omni
The service was absolutely horrible
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
245 Water Street, Jacksonville, FL, United States
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM
Check-out by 11:00 AM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
Please note the property can accommodate pets weighing a maximum of 34 kg. Pool is open sunrise to dusk, daily.. Please note that housekeeping services begin on the third day of stay. *$100.00 is not a damage deposit but incidentals charge and authorization will release when not spent and released by discretion of your bank average 3-5 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Marriott Jacksonville Downtown
What time is check-in and check-out at Marriott Jacksonville Downtown?
Check-in is from 4:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Marriott Jacksonville Downtown allow pets?
No — the property states that pets are not allowed.
Is there parking at Marriott Jacksonville Downtown?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Marriott Jacksonville Downtown have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Marriott Jacksonville Downtown?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Marriott Jacksonville Downtown have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Marriott Jacksonville Downtown?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Marriott Jacksonville Downtown have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Marriott Jacksonville Downtown?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Marriott Jacksonville Downtown?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Marriott Jacksonville Downtown?
245 Water Street, Jacksonville, FL.
Other places we book in Jacksonville
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
Marriott Jacksonville10.0 · 597 reviews
Holiday Inn Express & Suites - Jacksonville W - I295 and I10 by IHG10.0 · 321 reviews
TownePlace Suites Jacksonville Airport9.4 · 256 reviews
Comfort Inn & Suites Jacksonville - Orange Park Near Naval Air Station9.2 · 1086 reviews
Holiday Inn Express & Suites Jacksonville - Town Center by IHG9.2 · 939 reviewsHampton Inn & Suites Jacksonville Deerwood ParkCandlewood Suites - Jacksonville - Mayport by IHGTru by Hilton Jacksonville Airport I-95Holiday Inn Express - Jacksonville South Bartram Prk by IHGResidence Inn by Marriott Jacksonville South Bartram ParkHome2 Suites By Hilton Jacksonville South St Johns Town CtrTru By Hilton Jacksonville AirportResidence Inn by Marriott Jacksonville DowntownCourtyard by Marriott Jacksonville I-295/East BeltwayCandlewood Suites Jacksonville SouthpointTownePlace Suites by Marriott Jacksonville EastHome2 Suites By Hilton Jacksonville AirportHampton Inn Jacksonville I-10 WestHyatt Regency Jacksonville RiverfrontHome2 Suites By Hilton Jacksonville DowntownHomewood Suites Jacksonville Deerwood ParkHoliday Inn Express Hotel & Suites Jacksonville-South by IHGTru By Hilton Jacksonville St Johns Town CenterWaterWalk Extended Stay by Wyndham Jacksonville Deerwood PkHampton Inn & Suites Jacksonville - Beach Blvd/Mayo ClinicSpringHill Suites by Marriott Jacksonville BaymeadowsWaterWalk Extended Stay by Wyndham Jacksonville Deerwood PkHoliday Inn Express Hotel & Suites Jacksonville South I-295 by IHGCourtyard by Marriott Jacksonville Butler BoulevardFairfield Inn & Suites by Marriott Jacksonville Butler Blvd