Krystal Palace Douala
Hotel, 4-starBoulevard de la Liberté, Douala, Région du Littoral, DoualaShow on map
7.8 · Good5 reviews
- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Spa Services: Indulge in a range of relaxing treatments at the full-service spa, from massages to facials and body treatments. Let the stress melt away in a serene environment.
Dining and Socializing: With 2 restaurants, 2 cafes, and 2 bars/lounges, guests can savor delicious meals, grab a coffee, or unwind with a drink. Join the complimentary daily reception to mingle and meet fellow guests.
Convenience and Comfort: Enjoy modern amenities like complimentary WiFi, concierge services, and gift shops. Relax in one of the 237 well-equipped guestrooms featuring satellite TV and minibars. To experience luxury and convenience in Douala, book your stay at Krystal Palace Douala today!
What this place offers
- Elevator
- ATM/banking
- Gift shops or newsstand
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Full-service spa
- Wedding services
- Wheelchair accessible parking
- Free reception
Rooms
7.8
Good
Rated 7.8 out of 10 by 5 guests who stayed here.
Verified travelerExcellent hotel with wonderful staff
The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The…
JoyceAmazing stay very comfortable
NicolasBig Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and…
KalesibohThe staff are very polite and nice
JeffRoom had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews.
Where you’ll be
Boulevard de la Liberté, Douala, Région du Littoral, Douala
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 08:00 PM
Check-out by 12:00 PM
No children
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No pets
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Covid. Minimum age for COVID-19 test requirement: 8
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
General. Gap period enforced between guest stays - 48 hours
Covid. Onsite COVID-19 testing (PCR) is available
Guest type. Essential workers only - NO
General. Professional property host/manager
Health & Safety. Property does not require health documentation at check-in
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Pool access available from 6:30 AM to 8:30 PM. Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Krystal Palace Douala
What time is check-in and check-out at Krystal Palace Douala?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Krystal Palace Douala allow pets?
No — the property states that pets are not allowed.
Is there parking at Krystal Palace Douala?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Krystal Palace Douala have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Krystal Palace Douala?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Krystal Palace Douala have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Krystal Palace Douala?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Krystal Palace Douala have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Krystal Palace Douala?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Krystal Palace Douala?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Krystal Palace Douala?
Boulevard de la Liberté, Douala, Région du Littoral, Douala.
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