Krystal Ixtapa All Inclusive
Resort, 3-starBoulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880, Ixtapa, MexicoShow on map
7.2 · Good109 reviews
- Check-in from 4:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Good locationGuests rate the location 8.0 out of 10, at Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Spa Services - Indulge in massages, body treatments, and facials at our exquisite spa.
Exciting Recreational Activities - Enjoy our outdoor pool, waterslide, fitness center, and arcade/game room for endless fun.
Deluxe Dining Options - Explore 3 exceptional restaurants, poolside bar, and 2 bars/lounges for a culinary journey.
Escape to Krystal Ixtapa with optional All Inclusive, a beachfront paradise just minutes away from El Palmar Beach and Delfiniti. Your dream vacation awaits!
What this place offers
- Elevator
- Fitness facilities
- Supervised childcare/activities
- Gift shops or newsstand
- Shopping on site
- Conference space
- Golfing nearby
- Snorkeling nearby
- Surfing/bodyboarding nearby
- Bicycle rentals nearby
Rooms
7.2
Good
Rated 7.2 out of 10 by 109 guests who stayed here.
- Cleanliness7.4
- Service7.9
- Location8.0
- Rooms6.4
- Amenities6.9
- Value6.4
- Food & drink7.9
Guests mention
Friendly staffDelicious food
Diana LauraPersonal amable y servicial, comida rica, instalaciones cómodas y muchos beneficios por reservar por Expedia
EvaThe check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.
MonicaHORRIBLE. Don’t bother wasting your money here, rooms are outdated. No fridge according to the staff it was due too “covid” then we were told another story that it was because they wanted to control the medication that…
CesarVery disappointed with hotel. Rooms were dirty and in desperate need of renovation. No mini fridge in room and they only provided 2 room temperature water bottles per day. Food options were not good. This hotel was far…
KimberlyThis was hands down one of the worst resort experiences I’ve ever had. Krystal Ixtapa should not be calling itself an all-inclusive resort – it's more like an all-inclusive disaster.
Let’s start with the food. It was…
Beatriz AThe only good thing about this resort is the ocean view. Other than that, everything was bad. Room was not cleaned properly. Found strands of eye lashes on bed and floor as well as random stains and previous water damage…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880, Ixtapa, Mexico
Guests rate the location 8.0 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until 12:00 AM
Check-out by 12:00 PM
No children
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No pets
No smoking anywhere on the property
Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
General. Cashless transactions are available
Covid. Onsite COVID-19 testing (PCR) is available
Guest type. Essential workers only - NO
General. Professional property host/manager
Health & Safety. Property does not require health documentation at check-in
Covid. Onsite COVID-19 testing (Antigen) is available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 9 AM to 8 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Krystal Ixtapa All Inclusive
What time is check-in and check-out at Krystal Ixtapa All Inclusive?
Check-in is from 4:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Krystal Ixtapa All Inclusive allow pets?
No — the property states that pets are not allowed.
Is there parking at Krystal Ixtapa All Inclusive?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Krystal Ixtapa All Inclusive have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Krystal Ixtapa All Inclusive?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Can I book a block of rooms at Krystal Ixtapa All Inclusive?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Can I check in late at Krystal Ixtapa All Inclusive?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Krystal Ixtapa All Inclusive?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Krystal Ixtapa All Inclusive?
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880, Ixtapa.
Other places we book in Ixtapa
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