Exceptional
One of our highest-scored stays, according to its guests.
9.5277Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.8 out of 10, at Katarino Area.
- Free parkingThe property states parking on site is free for guests.
Luxurious Mountain Retreat
Spa and Wellness Facilities: Indulge in relaxation at our modern spa center offering healing therapies and skin treatments. Enjoy the indoor and outdoor pools with mineral water, tennis court, gym, bowling alley, and billiards.
Culinary Delights: Experience the best of Bulgarian cuisine and healthy dishes made from fresh, organic ingredients. Savor fine wines, local beer, BBQ, and show cooking. Refresh with juices, cocktails, and snacks by the pool or at the bars.
Family-Friendly Amenities: From kids' club to outdoor playgrounds and children's pool, we cater to families. Benefit from free ski storage, shuttle service to the gondola lift, and an array of conference facilities.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.5
Exceptional
Rated 9.5 out of 10 by 277 guests who stayed here.
- Cleanliness9.3
- Service9.8
- Location9.8
- Rooms9.3
- Amenities9.3
- Value8.8
- Food & drink9.8
Guests mention
Excellent foodFriendly staffClean and comfortable accommodationsGreat spa and amenitiesWonderful location
SiyanaBulgariaХотелът е хубав, персоналът много любезен, а храната е чудесна! Техни фермерски продукти и голямо разнообразие.
GrigorovaBulgariaХраната и спа зоната
RuskovBulgariaМного любезен и усмихнат персонал.Чистотата е на ниво.Вкусна храна.
Нямам забележки.
VanesaBulgariaA lovely, clean and cosy hotel. Staff were exceptional, very friendly and welcoming. The food was very good and there wa
BoryanaBulgariaGreat atmosphere, amazing food and exceptionally friendly staff.
Everything was exceptionally good.
I liked everything
TranchoVBulgariaВсичко в хотела е на най-високо ниво. Перфектна чистота и много вкусна и разнообразна храна, удобни легла, базата на хотела предлага много разнообразни активности и удобства. Просто нямам забележки. Препоръчвам го на…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Katarino Area, Bansko, Bulgaria
Guests rate the location 9.8 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Show more
Any guests in excess of the maximum occupancy of the room, including children, will be charged separately.Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 16, 2027 Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 16, 2027 A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Katarino SPA Hotel
What time is check-in and check-out at Katarino SPA Hotel?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Katarino SPA Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Katarino SPA Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Katarino SPA Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Katarino SPA Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Katarino SPA Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Katarino SPA Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Katarino SPA Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Katarino SPA Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Katarino SPA Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Katarino SPA Hotel?
Katarino Area, Bansko.
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