Impossible Motel
Hotel, 3-star5 Saint Helen’s Square, York, United KingdomShow on map
Fabulous
Guests rate it highest for service, location and amenities.
8.863Reviews- Check-in from 4:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.9 out of 10, at 5 Saint Helen’s Square.
Luxurious Amenities Experience the convenience of complimentary wireless internet, concierge services, and a banquet hall. Unwind in one of the 13 air-conditioned rooms with Smart televisions, designer toiletries, and free Wi-Fi.
Dining and Entertainment Indulge in delectable meals at Impossible Restaurant or unwind with a drink at one of the hotel's 2 bars/lounges. You can also grab a snack at the on-site coffee shop/cafe.
Prime Location Centrally located in York, within walking distance of iconic landmarks like York Minster and Shambles. Explore the city easily with major attractions just minutes away.
Book your stay at Impossible Motel for an unforgettable experience in the heart of York.
What this place offers
- Health or beauty spa nearby
- Proposal/romance packages available
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Wheelchair accessible
- Multilingual staff
- Porter/bellhop
- Smoke-free property
Rooms
8.8
Fabulous
Rated 8.8 out of 10 by 63 guests who stayed here.
- Cleanliness8.6
- Service9.1
- Location8.9
- Rooms8.6
- Amenities8.9
- Value8.6
- Food & drink8.6
Guests mention
CleanlinessExcellent serviceBeautiful roomsGood extras
deanExcellent location and a quirky vibe, will defo use again.
ChristianWonderful place
PhilippaQuirky hotel
Hotel was really nice and clean and the staff were lovely.
The downside for me was the toilet. It was very exposed. I stayed with my husband of 26yrs so I'd say we know each other pretty well. That being said, i still…
BeckyPerfect stay!
Amazing stay for my partners birthday - had the option to add surprise balloons and gifts into the room prior arrival- wonderful option! Also upgraded us to the terrace + hot tub room for our second night and it really…
LilliOur room was OK. The staff were helpful. Our room lost power at 10pm and ended up being the fan was tripping out the power. We weren’t able to shower because of this as the fan wouldn’t work and it was underground. The…
KarenAmazing stay at Impossible Motel.
Was amazing. The room was beautiful with the extras and the hot tub topped the weekend off for our 30th wedding anniversary. Going to come every year. Staff was amazing. Highly recommend this hotel it’s an amazing…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
5 Saint Helen’s Square, York, United Kingdom
Guests rate the location 8.9 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until anytime
Check-out by 11:00 AM
No children
Show more
No pets
No smoking anywhere on the property
Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Noise policy. Noise-free rooms not guaranteed
Guest type. Essential workers only - NO
Accessibility. No elevators
Guest type. Caters to adults only
Children and extra beds. Children not allowed
General. Professional property host/manager
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Impossible Motel
What time is check-in and check-out at Impossible Motel?
Check-in is from 4:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Impossible Motel allow pets?
No — the property states that pets are not allowed.
Does Impossible Motel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Impossible Motel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Impossible Motel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Impossible Motel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Impossible Motel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Impossible Motel?
5 Saint Helen’s Square, York.
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