Hotel Serenna
Hotel, 3-starAldama #215, Cuatro Ciénegas, COAH, 27640, Cuatro Ciénegas, MexicoShow on map
Very good
Guests rate it highest for service, cleanliness and rooms.
8.429Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.1 out of 10, at Aldama #215, Cuatro Ciénegas, COAH, 27640.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Outdoor Pool and Complimentary Wi-Fi Unwind by the refreshing outdoor pool or stay connected with complimentary wireless internet access.
Delicious Dining and Room Service Indulge in a meal at the on-site restaurant or opt for convenient room service during limited hours.
Cozy Rooms with Balconies Relax in one of the 16 guestrooms featuring private balconies or patios, ensuring a homely stay.
Immerse yourself in the heart of Cuatro Ciénegas at Hotel-Ito, steps away from popular attractions. Book now for an unforgettable experience.
What this place offers
- Breakfast available (surcharge)
- Smoke-free property
- Free self parking
- Upper floors accessible by stairs only
- Free WiFi
- 24-hour front desk
- Wheelchair accessible
Rooms
8.4
Very good
Rated 8.4 out of 10 by 29 guests who stayed here.
- Cleanliness8.6
- Service9.1
- Location8.1
- Rooms8.6
- Amenities7.5
- Value8.4
- Food & drink8.6
Guests mention
Excellent serviceGood breakfast
SERGIOLugar muy agradable, excelente vista, excelente atención de todo el personal, desayuno sencillo pero con bien sazón
GabrielaGreat stay
MonicaExcelente
Maria de los AngelesEs un hotel sencillo, limpio y excelente para descansar. No se escucha nada de ruido. El desayuno está delicioso.
AgustinEl hotel es pequeño, por lo mismo el estacionamiento es insuficiente, las anotaciones se encuentran al rededor de la alberca, hay un bar al lado de la alberca que no cierra a la hora indicada y sigue con la música (10pm…
AntonioMuy bien 👍
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Aldama #215, Cuatro Ciénegas, COAH, 27640, Cuatro Ciénegas, Mexico
Guests rate the location 8.1 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 10:00 PM
Check-out by 12:00 PM
No children
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No pets
No smoking anywhere on the property
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
General. Individually-wrapped food options are available for breakfast
General. Guest accommodation is sealed after cleaning
Pets. Service animals not allowed
General. Gap period enforced between guest stays - 48 hours
General. Guests are provided with free hand sanitizer
General. Staff temperature checks are conducted regularly
General. Cashless transactions are available
Accessibility. No elevators
General. Individually-wrapped food options are available
General. Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
General. Staff wears personal protective equipment
General. Temperature checks are available to guests
General. Food service has been amended for enhanced safety
General. Property is cleaned with disinfectant
General. Reservation might be required for some facilities onsite
General. Social distancing measures are in place
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Commonly-touched surfaces are cleaned with disinfectant
General. Shield between guests and staff in main contact areas
General. Masks are compulsory at the property
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Serenna
What time is check-in and check-out at Hotel Serenna?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Serenna allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Serenna?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Hotel Serenna?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Serenna have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Serenna have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Serenna?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Serenna?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Serenna?
Aldama #215, Cuatro Ciénegas, COAH, 27640, Cuatro Ciénegas.
Other places we book in Cuatro Ciénegas
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
