Hotel Serena Palace
Hotel, 3-starBali, Boulevard de la République, Douala, Région du Littoral, DoualaShow on map
5.06 reviews
- Check-in from 12:00 AMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Terrace with Scenic Views - Enjoy stunning views from our terrace, perfect for relaxing and taking in the surrounding beauty.
Dining and Entertainment - Indulge in delicious meals at our restaurant, or opt for the convenience of room service during limited hours. Unwind with a drink at one of our two bars/lounges.
Convenience and Comfort - Stay connected with complimentary wireless internet, relax with satellite TV, and make use of amenities like minibars and flat-screen TVs. Our attentive staff, 24-hour front desk, and free airport shuttle aim to make your stay hassle-free.
Ready to experience all this and more at Hotel Serena Palace? Book your stay now for a memorable visit to Douala!
What this place offers
- Elevator
- Free airport transportation
- Breakfast available (surcharge)
- Television in common areas
- Multilingual staff
- Wheelchair accessible parking
- Free self parking
- Designer stores on site
- Art gallery on site
- Proposal/romance packages available
Rooms
5.0
Guest rating
Rated 5.0 out of 10 by 6 guests who stayed here.
Verified travelerJ'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
RobertStaff are friendly and the service are good
The restaurant is good
Verified travelerHorrible experience for the second time in a role
This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did…
ChrisVisit to Douala
It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
Verified travelerNot recommended
Not a nice hotel at all, very noisy room with a hard bed.
Verified travelerHigh price, poor quality
Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews.
Where you’ll be
Bali, Boulevard de la République, Douala, Région du Littoral, Douala
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 12:00 AM until anytime
Check-out by 12:00 PM
No children
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No pets
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Pets. Service animals not allowed
Guest type. Essential workers only - NO
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Guests can access their rooms with a mobile device. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Serena Palace
What time is check-in and check-out at Hotel Serena Palace?
Check-in is from 12:00 AM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Serena Palace allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Serena Palace?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Hotel Serena Palace?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Serena Palace have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Serena Palace have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Serena Palace?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 12:00 AM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Serena Palace?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Serena Palace?
Bali, Boulevard de la République, Douala, Région du Littoral, Douala.
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