Hotel Portal & Suites
HotelPlaza Hidalgo 16, Ciudad Hidalgo, MexicoShow on map
7.8 · Good25 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.4 out of 10, at Plaza Hidalgo 16.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Hotel Portal & Suites in Ciudad Hidalgo offers a luxurious stay with modern amenities. Each room is equipped with a wardrobe, flat-screen TV, and a private bathroom, ensuring a comfortable experience for every guest.
Convenient Facilities Guests can enjoy the convenience of free WiFi, free private parking, and a helpful 24-hour front desk staff. The terrace provides a relaxing spot to unwind after a day of exploring the city.
Accessible Location Located near General Francisco J. Mujica International Airport, the hotel is easily reachable for travelers. Explore the city and return to the comfort of Hotel Portal & Suites for a memorable stay.
Book your stay now at Hotel Portal & Suites for a truly exceptional experience in Ciudad Hidalgo.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- 24-hour front desk
- Room service
- Business center
- Terrace
- Family rooms
Rooms
7.8
Good
Rated 7.8 out of 10 by 25 guests who stayed here.
- Cleanliness7.4
- Service8.3
- Location8.4
- Rooms7.3
- Amenities8.4
- Value7.3
- Food & drink7.4
Guests mention
Excellent locationAttentive staff
marco antonioUnited Statesvolvería a rentarlo
todo en excelentes condition buen ubicación agua caliente muy bien limpio y muy a cojedor
jose antonioMexicoExcelentes instalaciones y ubicación
Jiro AdrianMexicoLa atención del personal es excelente! Son muy amables, atentos y ofrecen alternativas y soluciones en caso de cualquier eventualidad
ISRAEL917MexicoEstancia en ciudad Hidalgo
La ubicación era incomparable, el personal muy atento y servicial.
Las habitaciones estaban descuidadas respecto al mantenimiento, pintura descarapelada moho, muy diferentes a las fotos de booking.
ServandoMexicoBuena ubicación, servicios limitados.
La atención del personal, a pesar de no contar con un gran equipo, es muy buena. Además la ubicación del hotel es inmejorable.
La habitación no tiene ventanas para mirar al exterior o para que entre luz natural, las…
IsabelleMexicoComment dire.....
L'emplacement
Le personnel
Le coupon pour petit déjeuner
Coupure d'eau
Problème de chasse d'eau
MOISISSURES dans le plafond
Aucun rapport avec les photos de l'annonce
WIFI pas constant
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Plaza Hidalgo 16, Ciudad Hidalgo, Mexico
Guests rate the location 8.4 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Portal & Suites
What time is check-in and check-out at Hotel Portal & Suites?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Portal & Suites allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Portal & Suites?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Hotel Portal & Suites?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Portal & Suites have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hotel Portal & Suites?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Can I check in late at Hotel Portal & Suites?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Portal & Suites?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Portal & Suites?
Plaza Hidalgo 16, Ciudad Hidalgo.
Other places we book in Ciudad Hidalgo
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
