Hotel Mamá Carlota

Hotel15 de Mayo 24, Querétaro, MexicoShow on map

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Top rated

Guests rate it highest for service, location and value.

Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
Exceptional locationGuests rate the location 9.8 out of 10, at 15 de Mayo 24.
Parking on siteAvailable at a charge the property sets.

Historic Monuments Zone District Location: Hotel Mamá Carlota is conveniently located in the Historic Monuments Zone district, making it the perfect base for exploring Querétaro's rich history and cultural heritage.

Comfortable and Well-Equipped Rooms: Each room at Hotel Mamá Carlota is designed for utmost comfort, featuring a patio, private bathroom with a bath, and some units even include a terrace. Guests can unwind and enjoy entertainment on the flat-screen TV with cable channels.

Multilingual 24/7 Reception: With staff fluent in English, Spanish, and Dutch, guests can expect exceptional service and assistance round the clock at the reception desk.

Experience the charm of Querétaro at Hotel Mamá Carlota. Book your stay now to enjoy a memorable and comfortable stay in this vibrant city.

What this place offers

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying

Rooms

9.0

Top rated

Rated 9.0 out of 10 by 244 guests who stayed here.

Cleanliness8.8
Service9.8
Location9.8
Rooms8.8
Amenities8.3
Value9.3
Food & drink7.8

Guests mention

Friendly and helpful staffGreat location

BEAUREGARDMexico
August 2026Solo traveller
La ubicación, muy cómodo y limpio, bonito
Carlos ErnestoMexico
August 2026Family
Me hubiera gustado tener mas tiempo
La zona en la que se ubica
El diseño de las habitaciones
La cercanía con el centro
No hay estacionamiento cerca
Nada mas
martinMexico
July 2026Family
Un hotel que cumple muy bien con las necesidades básicas de un viajero
que está en el mero centro histórico y queda todo relativamente cerca, tiendas, atractivos turísticos etc
que tienes que ir a pedir el agua de tomar, tal vez pudiera haber un dispensador, y tal vez que tenga un clima
ElizabethMexico
July 2026Solo traveller
Las habitaciones el lugar está muy bonito y la atención que nos dieron fue muy buena estuvimos muy cómodos. La cafetería muy rico todo y super atenta la muchacha que atiende nos encantó
El estacionamiento está a 2…
CacilhasCanada
July 2026Solo traveller
Spacious/ Quiet
The room was spacious, clean, and quiet. I really enjoyed my stay.
There wasn't a restaurant, not a problem though plenty near by.
BegoñaSpain
July 2026Couple
Fabuloso
La habitación fantástica, el personal maravilloso y la ubicación inmejorable. Contentísimos.
Todo estuvo perfecto.

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

15 de Mayo 24, Querétaro, Mexico

Guests rate the location 9.8 out of 10 — exceptional.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 11:00 PM

Check-out by 11:00 AM

Children welcome

No pets

Paid parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Opening hours for the parking varies depending on the day of the week, please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Hotel Mamá Carlota

What time is check-in and check-out at Hotel Mamá Carlota?

Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Hotel Mamá Carlota allow pets?

No — the property states that pets are not allowed.

Is there parking at Hotel Mamá Carlota?

Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.

Does Hotel Mamá Carlota have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Hotel Mamá Carlota have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Hotel Mamá Carlota?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Hotel Mamá Carlota?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Hotel Mamá Carlota?

15 de Mayo 24, Querétaro.

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