6.0 · Pleasant1 reviews
- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Pleasant locationGuests rate the location 6.4 out of 10.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Experience comfort and culture at Hotel Heban, nestled in the heart of Torun's historic Stare Miasto.
Delicious Complimentary Breakfast Start your day right with a complimentary buffet breakfast served daily from 7:30 AM to 11:00 AM, fueling you for a day of exploration in the charming surroundings.
Air-Conditioned Comfort Retreat to one of our 26 air-conditioned rooms, each thoughtfully designed with Smart televisions and complimentary wireless internet access, ensuring you stay connected and entertained throughout your visit.
Prime Location Explore iconic attractions, all within a short stroll, including the Teutonic Order Castle and the vibrant Old Town Market Square, making our hotel the perfect base for your adventures.
What this place offers
- Free breakfast
- Free WiFi
- 24-hour front desk
- Luggage storage
- Wheelchair accessible
- Free breakfast
- Smoke-free property
- Free buffet breakfast
- Housekeeping on request
Rooms
6.0
Pleasant
Rated 6.0 out of 10 by 1 guests who stayed here.
- Cleanliness4.4
- Service6.4
- Location6.4
- Rooms6.3
- Amenities6.4
- Value6.3
- Food & drink6.4
Guests mention
Clean roomMorning availability of staff
GRoom was clean but cleaning was missed one day and had to be chased to get towels when no-one available in hotel
There is only someone available in the mroning - that's ok unless there are problems - cleaning, extra…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Toruń, Poland
Guests rate the location 6.4 out of 10 — pleasant.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:00 PM
Check-out by 11:00 AM
No children
Show more
Pets allowed on request; charges may apply
No smoking anywhere on the property
Pets. Only dogs and cats are allowed
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Accessibility. No elevators
Pets. Pets allowed
General. Professional property host/manager
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Heban
What time is check-in and check-out at Hotel Heban?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Heban allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is breakfast included at Hotel Heban?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Heban have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Heban have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Heban?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Heban?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Heban?
Toruń.
Other places we book in Toruń
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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