Hotel El Castillo
Hotel, 2-starcarretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300, Cuernavaca, MexicoShow on map
5.825 reviews
- Pleasant locationGuests rate the location 6.9 out of 10, at carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300.
Indoor Pool and Complimentary Wi-Fi Relax by taking a dip in our refreshing indoor pool or stay connected with complimentary wireless internet access throughout the property.
Convenient Amenities and Services Enjoy the convenience of a 24-hour front desk, laundry facilities, and free self parking during your stay. Our attentive staff is always available to assist you.
Guestrooms with Modern Comforts Experience comfort in our 17 guestrooms equipped with flat-screen televisions, rainfall showerheads, and complimentary bottled water. Housekeeping is provided on request to ensure a pleasant stay.
Enjoy a relaxing stay at Hotel El Castillo in Cuernavaca, conveniently located near popular attractions. Book now to experience our exceptional amenities and services.
What this place offers
- Front entrance ramp
- Free WiFi
- 24-hour front desk
- Designated smoking area
- Wheelchair accessible
- Free self parking
- Housekeeping on request
- Garage
- Handrails in stairways
- Change of towels (on request)
Rooms
5.8
Guest rating
Rated 5.8 out of 10 by 25 guests who stayed here.
- Cleanliness3.1
- Service8.6
- Location6.9
- Rooms3.0
- Amenities3.1
- Value8.0
- Food & drink6.9
Guests mention
Good service
EnriqueNo contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para…
AraNo coincide con las fotos de publicidad
CarmenGood service
Luis ArnulfoLa estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro
LeonorExcelente
FernandoEl servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300, Cuernavaca, Mexico
Guests rate the location 6.9 out of 10 — pleasant.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
No children
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Pets allowed on request; charges may apply
Front desk staff will greet guests on arrival at the property.
Pets. Only dogs and cats are allowed
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Accessibility. No elevators
Pets. Pets allowed
General. Private host property
Pets. Pets allowed (no fees)
Children and extra beds. No cribs (infant beds) available
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Pool access available from 9:30 AM to 9:00 PM.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel El Castillo
Does Hotel El Castillo allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at Hotel El Castillo?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Hotel El Castillo have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel El Castillo have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel El Castillo?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel El Castillo?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel El Castillo?
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300, Cuernavaca.
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