8.1 · Very good1,557 reviews
- Check-in from 2:00 PMCheck-out by 11:00 AM.
- Very good locationGuests rate the location 8.6 out of 10, at 1 rue de la Mare à Joncs.
- Free parkingThe property states parking on site is free for guests.
Mountain Retreat with Luxury Amenities
Spectacular Views: Hotel Des Neiges, nestled in the heart of the village amidst majestic mountains, offers breathtaking pool and garden views from all rooms.
Fun-Filled Activities: With 2 outdoor pools, table football, and ping-pong, there's never a dull moment at Hotel Des Neiges.
Ultimate Relaxation: Unwind in the sauna or hot tub, or simply lounge in the garden. The hotel's free Wi-Fi ensures you stay connected throughout your stay.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Swimming pool
- Restaurant
- Heating
- Terrace
- Family rooms
Rooms
8.1
Very good
Rated 8.1 out of 10 by 1,557 guests who stayed here.
- Cleanliness8.0
- Service8.5
- Location8.6
- Rooms7.8
- Amenities8.2
- Value7.5
- Food & drink7.8
Guests mention
Friendly staffGreat locationComfortable rooms
EliIsraelStaff super nice and helpful, gave good advice. Facility and room have 'character' of a mountain guesthouse
4 flights of stars with heavy suitcases to get to our room. Room had a bath but no curtain, so if trying to…
MichelFranceNous avons surtout aimé l'accueil chaleureux et la situation géographique de l'hôtel. Le buffet du petit déjeuner était bon et la chambre calme et confortable.
Rien
MarkétaCzech RepublicThe best breakfast ever!!!!🩷🩷
HenriREÉclairage un peu faible hormis dans la salle de douche, surtout pour lire au lit
WendyFranceLe cadre, le buffet du soir et du petit déjeuner et l’accueil
PriscilliaFrancePersonnel très agréable
Emplacement idéal pour rayonner dans le cirque de Cilaos et randonner
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
1 rue de la Mare à Joncs, Cilaos
Guests rate the location 8.6 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 08:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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The front desk closes at 8 p.m. Cheques Vacances holiday vouchers are an accepted method of payment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Des Neiges
What time is check-in and check-out at Hotel Des Neiges?
Check-in is from 2:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Des Neiges allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Des Neiges?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Hotel Des Neiges have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Hotel Des Neiges have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Des Neiges have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Hotel Des Neiges?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Des Neiges?
1 rue de la Mare à Joncs, Cilaos.
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