Hotel Chao
Hotel, 2-starOude Pijlsweerdstraat 72BIS, Utrecht, Utrecht, 3513GL, UtrechtShow on map
6.8 · Pleasant51 reviews
- Check-in from 4:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Good locationGuests rate the location 7.5 out of 10, at Oude Pijlsweerdstraat 72BIS, Utrecht, Utrecht, 3513GL.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Relax in the Sauna and Enjoy Free Wi-Fi
Indulge in a relaxing sauna session or surf the web with complimentary wireless internet. The hotel also offers a convenient vending machine for your snacking needs.
Satisfy Your Cravings and Enjoy Room Service
Treat yourself to delicious treats at the hotel's coffee shop/cafe or opt for in-room dining with available room service during specific hours. Don't miss the daily continental breakfast for a fee.
What this place offers
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Express check-out
- Snack bar/deli
- Offsite parking discounted rates available
- Free WiFi
- 24-hour front desk
- Express check-in/check-out
- Sauna
- Wheelchair accessible
Rooms
6.8
Pleasant
Rated 6.8 out of 10 by 51 guests who stayed here.
- Cleanliness3.9
- Service7.4
- Location7.5
- Rooms7.4
- Amenities7.4
- Value7.4
- Food & drink7.4
Guests mention
Cleanliness is acceptable.General service is standard.
Marcok
GERMANIt was good
PeterBasic, affordable rooms a short walk from the old city. Pleasant staff, always quick to respond
Typical narrow/steep Dutch stairs to rooms need to navigated with care
AlinaLate checkin
claireHôtel miteux avec gros problèmes d’hygiène
Pire séjour en nuit d’hôtel que j’ai vécu avec ma famille.
Le seul point positif est la gentillesse du mr qui nous a accueilli.
On s’est retrouvé à rentrer dans l’hôtel par les toilettes de la cafétéria du rdc, puis des…
claireHôtel inadapté pour un séjour avec des enfants
Chambre d’hôtel pas du tout adaptée à un séjour en famille.
Le seul point positif est la gentillesse du mr qui nous a accueilli.
On rentre dans l’hôtel par les toilettes de la cafétéria du rdc, puis un couloir et 2…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Oude Pijlsweerdstraat 72BIS, Utrecht, Utrecht, 3513GL, Utrecht
Guests rate the location 7.5 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until anytime
Check-out by 10:00 AM
No children
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Pets allowed on request; charges may apply
The check-in location differs from the property location. Check-in location: [at the cafetaria]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Check-in & Check-out. Contactless check-out is available
General. Cashless transactions are available
Guest type. Essential workers only - NO
Accessibility. No elevators
Pets. Pet max weight (per pet) in kg is 40
Pets. Pets allowed
Pets. Pet max weight (per pet) in lb is 88
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Children and extra beds. No cribs (infant beds) available
Pets. Maximum number of pets per room 1
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Chao
What time is check-in and check-out at Hotel Chao?
Check-in is from 4:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Chao allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at Hotel Chao?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Hotel Chao?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Chao have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Chao have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Chao?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Chao?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Chao?
Oude Pijlsweerdstraat 72BIS, Utrecht, Utrecht, 3513GL, Utrecht.
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