Hotel Casa Ortiz
Hotel, 5-starNinos Heroes 450, Ciudad Valles, MexicoShow on map
Top rated
Guests rate it highest for service, location and rooms.
9.130Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.4 out of 10, at Ninos Heroes 450.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Hotel Casa Ortiz, a 5-star property in Ciudad Valles, offers a lavish stay with spacious rooms featuring modern amenities including flat-screen TVs and free toiletries. Some rooms even come with a convenient kitchen setup for added comfort.
Relaxation and Recreation Guests can unwind by the outdoor swimming pool or take a leisurely stroll in the well-maintained garden. The hotel's serene ambiance provides the perfect setting for a peaceful retreat after a day of exploring Tamul Waterfalls, located just 46 km away.
Convenience at Your Fingertips From a 24-hour front desk to a helpful tour desk, Hotel Casa Ortiz ensures a seamless stay for all guests. With free WiFi and family rooms available, this hotel caters to the needs of every traveler.
Ready to experience luxury and comfort in Ciudad Valles? Book your stay at Hotel Casa Ortiz now.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Family rooms
- Garden
Rooms
9.1
Top rated
Rated 9.1 out of 10 by 30 guests who stayed here.
- Cleanliness8.4
- Service9.8
- Location9.4
- Rooms9.3
- Amenities8.3
- Value9.3
- Food & drink8.9
Guests mention
Comfortable roomsGood locationGreat value for money
RubenColombiaServicio fantastico y todo muy comodo. Volveria y lo recomendaria
todo bien
ShelleyCanadaThe hotel is comfortable and the rooms are a good size, there was no hair dryer or coffee maker in the room. We did not use the pool as it was quite merky however the area around the pool had nice chairs and tables.…
patrickPortugalTout était parfait
AlfonsoMexicoInstalaciones. Calidad precio
JorgeMexicoRecomendado
La ubicación y la recamara muy amplia
La piscina se veía un poco sucia
OscarMexicoPlacentera y Feliz
Lo confortable de la habitación y su limpieza
Hace falta un mueble que tenga cajones para guardar ropa.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Ninos Heroes 450, Ciudad Valles, Mexico
Guests rate the location 9.4 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Casa Ortiz
What time is check-in and check-out at Hotel Casa Ortiz?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Casa Ortiz allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Casa Ortiz?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Hotel Casa Ortiz have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Hotel Casa Ortiz?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Casa Ortiz have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Hotel Casa Ortiz?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Casa Ortiz?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Casa Ortiz?
Ninos Heroes 450, Ciudad Valles.
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