Hotel Casa el Moro
Hotel, 3-starAvenida Javier Rojo Gomez, Puerto Morelos, MexicoShow on map
Very good
Guests rate it highest for location, service and value.
8.4483Reviews- Check-in from 3:00 PMCheck-out by 11:30 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at Avenida Javier Rojo Gomez.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Hotel El Moro, nestled in Puerto Morelos just steps away from Playa Puerto Morelos, offers a luxurious stay with an outdoor pool, free parking, and a beautiful garden. The rooms are elegantly designed with modern amenities including air conditioning, flat-screen TVs, and private balconies in some.
Convenient Services This 3-star hotel provides guests with free WiFi, a helpful concierge service, and a tour desk to assist in exploring the area. Wake up to a delicious continental breakfast before heading out to enjoy activities like cycling in the vibrant surroundings of Puerto Morelos.
Prime Location Conveniently located just 29 km from Cancun Underwater Museum, Hotel El Moro is also close to ADO International Bus Station and Playa del Carmen Maritime Terminal. With a paid airport shuttle service, getting to Cancún International Airport, which is only 25 km away, is a breeze. Book your stay now for a memorable experience at Hotel El Moro.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Terrace
- Family rooms
Rooms
8.4
Very good
Rated 8.4 out of 10 by 483 guests who stayed here.
- Cleanliness8.5
- Service9.4
- Location10.0
- Rooms7.9
- Amenities7.5
- Value8.9
- Food & drink6.0
Guests mention
Good locationFriendly staff
GeorginaMexicoAtención de los empleados
Mas limpieza en la alberca
GeorginaMexicoAtención de los empleados
La limpieza de la alberca
GaiaItalyHo soggiornato solo una notte, era tutto trascurato.
WesUnited StatesAc didn't work well at all
Made it very uncomfortable. If stairs are problem, request a ground floor room. We were assigned a top floor room...8 flights of stairs!
DidierFrancePratique, plutot bien positionné.
KatharinaGermanyGuter Ort, um im Land anzukommen und den Jetlag auszugleichen.
Super gelegen und ein top Preis-Leistungsverhältnis. Das Zimmer zur Straße war etwas laut, aber die Restaurants haben nicht ewig auf und dann ist es schnell ruhig. Netter Pool, könnte etwas sauberer sein. Ein kleines…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Avenida Javier Rojo Gomez, Puerto Morelos, Mexico
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 11:30 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Casa el Moro
What time is check-in and check-out at Hotel Casa el Moro?
Check-in is from 3:00 PM. Check-out is by 11:30 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Casa el Moro allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Casa el Moro?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Hotel Casa el Moro have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Hotel Casa el Moro have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Hotel Casa el Moro?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Casa el Moro?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Casa el Moro?
Avenida Javier Rojo Gomez, Puerto Morelos.
Other places we book in Puerto Morelos
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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