Hotel Casa Cielo
Hotel, 3-starcalle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707, El Cuyo, MexicoShow on map
Top rated
Guests rate it highest for service, location and amenities.
9.249Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Exceptional locationGuests rate the location 9.7 out of 10, at calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Amenities The hotel offers an outdoor pool, spa tub, and complimentary Wi-Fi, making it perfect for relaxation and leisure.
Gourmet Dining Experience Enjoy a delicious meal with a pool view at AROMA restaurant, where you can also unwind at the bar/lounge while savoring your favorite drink.
Convenient Location Situated on the beach in El Cuyo, Hotel Casa Cielo provides easy access to nearby attractions such as El Cuyo Beach and Del Cuyo Catholic Church.
To experience luxury, fine dining, and a prime location, book your stay at Hotel Casa Cielo now!
What this place offers
- Gift shops or newsstand
- Snorkeling nearby
- Surfing/bodyboarding nearby
- Bicycle rentals nearby
- Television in common areas
- Scooter/moped rentals nearby
- Free breakfast
- Safe-deposit box at front desk
- Front desk (limited hours)
- Wedding services
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 49 guests who stayed here.
- Cleanliness9.2
- Service9.7
- Location9.7
- Rooms9.2
- Amenities9.3
- Value9.2
- Food & drink8.2
Guests mention
CleanlinessLocationRoom Quality
JorgeProbablemente el mejor Hotel en todo el pueblo, muy bonito, cómodo y lo mejor junto a la playa. Valió cada minuto y peso invertido.
Jonathan Del JesúsTodo muy bien, perfecto para descansar, desconectarte, disfrutar de la playa y de sus atardeceres, considerar que no puedes ingresar ningún alimento al hotel.
FabiMuy limpio, nuevo, hermosa vista, ubicación perfecta
NataliaTodo excelente me encantó el lugar la ubicación la playa todo hermoso
Falk OliverEin sehr schönes Hotel, gerne wieder.
OctavioExcellent in every way
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707, El Cuyo, Mexico
Guests rate the location 9.7 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 08:00 PM
Check-out by 12:00 PM
No children
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No pets
The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
Guest type. Essential workers only - NO
Accessibility. No elevators
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Casa Cielo
What time is check-in and check-out at Hotel Casa Cielo?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Casa Cielo allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Casa Cielo?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Hotel Casa Cielo have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Hotel Casa Cielo?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Casa Cielo have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Casa Cielo have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Hotel Casa Cielo?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Casa Cielo?
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707, El Cuyo.
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