Hotel Carlota

Hotel, 3-starRio Amazonas No. 73, Mexico City, MexicoShow on map

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8.2 · Very good117 reviews

Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Fabulous locationGuests rate the location 8.6 out of 10, at Rio Amazonas No. 73.
Breakfast availableIncluded on some rates — the board is shown on each room.

Luxurious Amenities Indulge in an outdoor pool, bicycles for rent, and complimentary Wi-Fi. Enjoy room service and unwind at the bar or poolside bar.

Delicious Dining Savor lunch or dinner at the hotel's restaurant, or opt for a cooked-to-order breakfast. Bar/lounge available for your favorite drinks.

Convenience at Your Fingertips Benefit from concierge services, 24-hour front desk, and a roundtrip airport shuttle. Plus, enjoy free parking and nearby area shuttle for exploring.

To book your stay at the centrally located Hotel Carlota, where luxury meets convenience, visit our website now!

What this place offers

Elevator
Shopping on site
Breakfast available (surcharge)
Library
Safe-deposit box at front desk
Free newspapers in lobby
Porter/bellhop
Tours/ticket assistance
Area shuttle (surcharge)
Snack bar/deli

Rooms

8.2

Very good

Rated 8.2 out of 10 by 117 guests who stayed here.

Cleanliness7.6
Service9.1
Location8.6
Rooms7.5
Amenities8.1
Value8.5
Food & drink8.1

Guests mention

Friendly staffWalkable location

Jasmine
October 2025
The room wasn’t cleaned throughly during the time we were there the amenities aren’t that convenient because they have inconsistent hours. The staff was nice but they were hard to reach on more than one occasion. Not…
Meredith
October 2025
Amazing staff
We were only there for about 10 hours bc we were late getting in. My 6 yo was asleep, and they were incredibly kind helping get us parked and our things carried to our room so I didn’t have to wake her. The bed was very…
Arturo A
September 2025
Very cute property 1/2 block from reforma, very very walkable. The restaurant/bar staff is super nice and friendly (Gabrien and Jazmin in particular) Very clean rooms and areas in general.
Leonardo
July 2025
Overall, great stay. Had an issue with my key card and the staff were very helpful in getting the issue fixed for me. Wish the bathroom was a little cleaner but it wasn’t too bad. Area is very walkable with lots of…
Chris
July 2025
So far so great! Property is industrial chic. The pool is strange - it’s in the courtyard in front of the restaurant patio which isn’t appealing and probably why nobody was in it during my stay. Other than that the staff…
Victor
July 2025
Overall this was such a great stay, i will be coming back!

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Rio Amazonas No. 73, Mexico City, Mexico

Guests rate the location 8.6 out of 10 — fabulous.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 12:00 AM

Check-out by 12:00 PM

No children

Pets allowed on request; charges may apply

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Pets. Maximum number of pets per room 2

Sustainability Certifications. Property confirms they are implementing guest safety measures

Children and extra beds. No rollaway/extra beds available

Pets. Service animals not allowed

General. Guests are provided with free hand sanitizer

General. Staff temperature checks are conducted regularly

Parking. Parking height restrictions apply

General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General. Staff wears personal protective equipment

Pets. Pets allowed

General. Temperature checks are available to guests

General. Property is cleaned with disinfectant

Pets. Pet max weight (per pet) in lb is 29

General. Social distancing measures are in place

General. Professional property host/manager

Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures

General. Commonly-touched surfaces are cleaned with disinfectant

Pets. Only dogs are allowed

Pets. Pet max weight (per pet) in kg is 13

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Hotel Carlota

What time is check-in and check-out at Hotel Carlota?

Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Hotel Carlota allow pets?

Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.

Is there parking at Hotel Carlota?

Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.

Is breakfast included at Hotel Carlota?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Hotel Carlota have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Hotel Carlota have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Hotel Carlota?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Hotel Carlota?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Hotel Carlota?

Rio Amazonas No. 73, Mexico City.

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