Helena Hotel

Hotel, 3-starSali Helidonaki 14, Old Town, Chania, Greece, 73131, Chania, GreeceShow on map

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Top rated

Guests rate it highest for location, service and food.

Check-in from 3:00 PMCheck-out by 11:00 AM.
Exceptional locationGuests rate the location 9.9 out of 10, at Sali Helidonaki 14, Old Town, Chania, Greece, 73131.

Convenient Amenities Enjoy complimentary wireless internet access, communal living room, and tour/ticket assistance. Room Service Indulge in the hotel's convenient room service for a relaxing stay. Featured Amenities Benefit from express check-out, multilingual staff, and luggage storage.

Immerse yourself in the charm of Chania at the Helena Hotel, steps away from Old Venetian Harbor. Make the most of your stay with our diverse amenities and excellent location. Book now for an unforgettable experience.

What this place offers

Television in common areas
Safe-deposit box at front desk
Multilingual staff
Front desk (limited hours)
Express check-out
Tours/ticket assistance
Free self parking
Free WiFi
Luggage storage
Express check-in/check-out

Rooms

9.0

Top rated

Rated 9.0 out of 10 by 49 guests who stayed here.

Cleanliness8.4
Service9.9
Location9.9
Rooms7.8
Amenities8.9
Value8.8
Food & drink8.9

Guests mention

Friendly staffExcellent location

Michelle
September 2025
Lovely staff and cute little hotel right in the middle of the old town. In a very picturesque walk way.
It’s a little dated and has very tiny rooms with even tinier bathrooms with a little personal shower. Not ideal for…
Selena Di
September 2025
This hotel was absolutely amazing! George gave us great recommendations and was always ready to help us out. The hotel location is perfect, situated in Old Town Chania, walkable at night, clean room, and very safe. Thank…
Frank
August 2025
Nice spot, close to everything, very nice staff
Isabelle
July 2025
George is amazing and gave great recommendations
Thiemo
June 2025
Die Lage und der Blick auf den venezianischen Hafen ist grandios.
Super Personal.
Und der Chef outstanding und 24 Stunden privat erreichbar.
Unglaublich herzlich und zuvorkommend.
Efcharisto para poli!
Judy
May 2025
George was super helpful and made sure we had everything we needed. He provided many recommendations for breakfast and dinner. He also arranged our taxi to airport.
He made the time in Chania very enjoyable

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Sali Helidonaki 14, Old Town, Chania, Greece, 73131, Chania, Greece

Guests rate the location 9.9 out of 10 — exceptional.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 11:00 PM

Check-out by 11:00 AM

No children

No pets

The front desk is open daily from 8 AM - 11 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours.

Pets. Pets not allowed

Sustainability Certifications. Property confirms they are implementing guest safety measures

Children and extra beds. No rollaway/extra beds available

General. Guests are provided with free hand sanitizer

General. Staff temperature checks are conducted regularly

General. Cashless transactions are available

Guest type. Essential workers only - NO

Accessibility. No elevators

General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General. Staff wears personal protective equipment

General. Temperature checks are available to guests

General. Property is cleaned with disinfectant

General. Social distancing measures are in place

General. Professional property host/manager

General. Property follows regional sanitization guidelines Health First (Greece)

Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures

General. Shield between guests and staff in main contact areas

General. Masks are compulsory at the property

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation. Cashless payment methods are available for all transactions. A deposit may be required at the property.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Helena Hotel

What time is check-in and check-out at Helena Hotel?

Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Helena Hotel allow pets?

No — the property states that pets are not allowed.

Is there parking at Helena Hotel?

Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.

Does Helena Hotel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Helena Hotel have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

How do I book Helena Hotel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Helena Hotel?

Sali Helidonaki 14, Old Town, Chania, Greece, 73131, Chania.

Other places we book in Chania

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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