Grand Surma Hotel
Hotel, 4-starGazi Burhan Uddin Road Mendibag, SylhetShow on map
5.755 reviews
- Check-in from 10:00 AMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Good locationGuests rate the location 7.5 out of 10, at Gazi Burhan Uddin Road Mendibag.
- Free parkingThe property states parking on site is free for guests.
Central Location and Stunning Views Nestled in the heart of Sylhet, Grand Surma Hotel offers breathtaking city views for a memorable stay.
Comfortable Rooms with Modern Amenities Relax in air-conditioned rooms with free WiFi, private bathrooms, and flat-screen TVs with satellite channels - everything you need for a comfortable stay.
Delicious Asian Breakfast and Multilingual Staff Start your day with an Asian breakfast and enjoy personalized guidance in Bengali or English from our friendly staff.
Book your stay at Grand Surma Hotel now for an unforgettable experience!
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Family rooms
Rooms
5.7
Guest rating
Rated 5.7 out of 10 by 55 guests who stayed here.
- Cleanliness3.5
- Service7.5
- Location7.5
- Rooms4.5
- Amenities6.0
- Value4.5
- Food & drink7.0
Guests mention
Good customer serviceSpacious roomsGood breakfastWIFI speed
SelimUnited KingdomMatters was very 🛌 bad
Everything was ok, Mattress was very bad...
AnantaUnited KingdomGood customer service with good breakfast. Needs pay attention to tidiness of the room.
Spacious rooms with good customer service. Friendly staff. WIFI speed. Breakfast.
Untidy room. Yellow coloured hot water.
Sami W.BDHorrible
Nothing, it's horrible to pass the night there
I have given marks
AswadBDSuperb
The sink tabs in the bathroom don't work and the shower geyser doesn't work
TowheedBDA lot less than what I expected from the picture! Equal to 2 star hotel
Only good thing was the bed, it was very comfortable!
Well I am not trying to be harsh, just honest opinions.
I chose the room because it had bath option, but the bath tub is not in a state to use. The toilet was cramped…
IqbalBDPleasant
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Gazi Burhan Uddin Road Mendibag, Sylhet
Guests rate the location 7.5 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 10:00 AM until 11:30 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Grand Surma Hotel
What time is check-in and check-out at Grand Surma Hotel?
Check-in is from 10:00 AM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Grand Surma Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Grand Surma Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Grand Surma Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Grand Surma Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Grand Surma Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Can I check in late at Grand Surma Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 10:00 AM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Grand Surma Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Grand Surma Hotel?
Gazi Burhan Uddin Road Mendibag, Sylhet.
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