Gem Riverside Hotel Hoi An

Hotel, 4-star14, Luong Nhu Bich Street, Hoi An, Viet NamShow on map

You won’t be charged yet

Top rated

Guests rate it highest for service, cleanliness and location.

Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Superb locationGuests rate the location 9.4 out of 10, at 14, Luong Nhu Bich Street.
Breakfast availableIncluded on some rates — the board is shown on each room.

Luxurious Amenities Indulge in onsite massages and relax by the outdoor pool, surrounded by impeccable service.

Culinary Delights Explore the flavors of local and international cuisine at Ruby Restaurant, or opt for in-room dining with room service.

Convenient Location Located centrally, just a short stroll away from key attractions like Hoi An Cloth Market and Hoi An Market.

To experience luxury and convenience in the heart of Hoi An, book your stay at Gem Riverside Hotel now!

What this place offers

Elevator
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Free newspapers in lobby
Porter/bellhop
Express check-out
Wedding services
Pool umbrellas
Tours/ticket assistance

Rooms

9.4

Top rated

Rated 9.4 out of 10 by 111 guests who stayed here.

Cleanliness9.6
Service9.9
Location9.4
Rooms9.4
Amenities9.4
Value9.4
Food & drink8.4

Guests mention

Great locationLovely staffSpacious roomsClean and well-maintained

Jose
October 2025
Nice property great staff nice people very friendly and helpful
Nathalya
October 2025
My family of 5 had a great 4 night stay at Gem Riverside Hotel. The rooms are spacious and the pool is a really good size. The hotel is a short walk from the centre of Hoi An and has free bikes available as well for…
Tung
September 2025Family
Great pool and room is spacious . Breakfast buffet is okay, simple.
Joanne
August 2025
A lovely, clean hotel
A lovely, friendly hotel. Very clean & well maintained. Location was close to Hoi An Ancient City by means of a road & bridge which were very tight. We did walk in though each time. We paid for a late check out which was…
Ian
August 2025
Lovely hotel
Camille
August 2025
Staff were just amazing and helpful.
Great location, it’s calm, but close to Hoi An bridge.
Great stay

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

14, Luong Nhu Bich Street, Hoi An, Viet Nam

Guests rate the location 9.4 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM until 12:00 AM

Check-out by 12:00 PM

No children

No pets

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Pets. Pets not allowed

General. Individually-wrapped food options are available for dinner

Sustainability Certifications. Property confirms they are implementing guest safety measures

General. Individually-wrapped food options are available for breakfast

General. Individually-wrapped food options are available for lunch

General. Guest accommodation is sealed after cleaning

Pets. Service animals not allowed

Check-in & Check-out. Contactless check-out is available

General. Gloves are available to guests

General. Guests are provided with free hand sanitizer

Covid. Property follows sanitization practices of COVID-19 Guidelines (CDC)

General. Staff temperature checks are conducted regularly

General. Cashless transactions are available

General. Masks are available to guests

Guest type. Essential workers only - NO

General. Individually-wrapped food options are available

General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General. Staff wears personal protective equipment

General. Temperature checks are available to guests

Covid. Property does not offer onsite COVID-19 testing

General. Food service has been amended for enhanced safety

General. Property is cleaned with disinfectant

General. Individually-wrapped food options are available through room service

General. Social distancing measures are in place

General. Protective clothing is available to guests

Check-in & Check-out. Contactless check-in is available

General. Private host property

Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures

Health & Safety. Property does not require health documentation at check-in

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Gem Riverside Hotel Hoi An

What time is check-in and check-out at Gem Riverside Hotel Hoi An?

Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Gem Riverside Hotel Hoi An allow pets?

No — the property states that pets are not allowed.

Is there parking at Gem Riverside Hotel Hoi An?

Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.

Does Gem Riverside Hotel Hoi An have a pool?

Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.

Is breakfast included at Gem Riverside Hotel Hoi An?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Gem Riverside Hotel Hoi An have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Gem Riverside Hotel Hoi An have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Gem Riverside Hotel Hoi An?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Gem Riverside Hotel Hoi An?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Gem Riverside Hotel Hoi An?

14, Luong Nhu Bich Street, Hoi An.

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