Fairmont Empress Hotel

Hotel, 5-star721 Government Street, Victoria, CanadaShow on map

You won’t be charged yet

Fabulous

Guests rate it highest for location, service and food.

Check-in from 4:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
Exceptional locationGuests rate the location 9.6 out of 10, at 721 Government Street.
Parking on siteAvailable at a charge the property sets.

Luxury Overlooking Victoria’s Inner Harbour

Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.

Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.

Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.

What this place offers

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant

Rooms

8.9

Fabulous

Rated 8.9 out of 10 by 2,126 guests who stayed here.

Cleanliness8.1
Service9.6
Location9.6
Rooms8.6
Amenities8.6
Value8.6
Food & drink9.1

Guests mention

Friendly staffGreat locationBeautiful grounds

AlanFrance
August 2026Couple
A truly excellent experience
Ambience, location, staff all superb
The vegan choices for breakfast and evening snacks were quite limited if you wanted a hot breakfast. Most hotels have more than just potatoes and toast…..and the hot tap in the…
nicmareeSYDNEY, NEW SOUTH WALES
August 2026
Nice hotel but watch the shower in bath combo
Travelling from Australia this was a splurge. Room rate expensive but this is a destination hotel. Perfect tea and milk available in you room. As Accor members this is a standard we expect. Great little additions in…
londub77
August 2026
Good hotel with the potential to be great.
Lovely room, very small bathrooms.
Like other reviews, there were a number of irritating service niggles over our two night stay, but when I raised them, the response was good, and a couple of charges comped.
I would…
TAKASHIJapan
August 2026Group
ゴージャスandハッピー
フェアモントゴールドでの宿泊でしたのでラウンジが使えたので食事に困らない旅でした
またラウンジに日本の方がスタッフに居られて英語で困った時に色々と助けてくださり助かりました　ラウンジに行くたびに何かお困り事はございませんか？と優しく対応をして下さいました
ラウンジスタッフからは(nori)としたわれている様で私達もラウンジで見かけた時はnoriさーん
とお声をかけてさせて頂きました
とても素敵な方でした
特にないです
KatherineUnited States
August 2026Couple
The Empress Hotel was a disappointment especially as we were celebrating our 60th Wedding Anniversary. Would not stay ag
Location location location
Beautiful grounds. Flowers and lawns
Beautiful high ceilings in dining areas, lounges etc
Seating areas in halls
Good easy parking garage under hotel
Liked having tea making with actual…
Tracy LeinhaupelUnited States
August 2026Couple
Easy walking, great location

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

721 Government Street, Victoria, Canada

Guests rate the location 9.6 out of 10 — exceptional.

Top attractions

British Columbia Parliament Buildings200 m
Victoria Inner Harbour200 m
Royal BC Museum300 m
Victoria Chinatown (Fan Tan Alley)400 m
Fisherman's Wharf1.0 km
Craigdarroch Castle1.4 km

Nature

Beacon Hill Park1.0 km
Butchart Gardens23.0 km

Nearby

Ogden Point Breakwater & Cruise Terminal2.5 km

Airports

Victoria International Airport (YYJ)25.0 km

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 4:00 PM

Check-out by 11:00 AM

Children welcome

No pets

Paid parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

What we’d check for you here

How many rooms they will hold at once, for how long, and on what terms.
That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
The pet fee and any size limit, which is where these bookings usually come apart.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Fairmont Empress Hotel

What time is check-in and check-out at Fairmont Empress Hotel?

Check-in is from 4:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Fairmont Empress Hotel allow pets?

No — the property states that pets are not allowed.

Is there parking at Fairmont Empress Hotel?

Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.

Does Fairmont Empress Hotel have a pool?

Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.

Is breakfast included at Fairmont Empress Hotel?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Fairmont Empress Hotel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I book a block of rooms at Fairmont Empress Hotel?

The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.

Does Fairmont Empress Hotel have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Fairmont Empress Hotel?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Fairmont Empress Hotel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Fairmont Empress Hotel?

721 Government Street, Victoria.

Other places we book in Victoria

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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