6.0 · Pleasant22 reviews
- Check-in from 3:00 PMCheck-out by 10:00 AM.
- Good locationGuests rate the location 7.2 out of 10, at 1-28-11, Sugamo, Toshima-ku.
Convenient Location
With Sunshine City Shopping Mall and various attractions just a short distance away, Exsaison Sugamo offers a prime location in Tokyo's vibrant Toshima district.
Modern Comforts
Relax in one of our 25 air-conditioned rooms with flat-screen TVs, or stay connected with complimentary Wi-Fi access. The private bathrooms feature bidets and hair dryers for added convenience.
What this place offers
- Free WiFi
- Wheelchair accessible
- Elevator
- Front desk (limited hours)
- Smoke-free property
- Handrails in stairways
Rooms
6.0
Pleasant
Rated 6.0 out of 10 by 22 guests who stayed here.
- Cleanliness5.6
- Service7.1
- Location7.2
- Rooms5.6
- Amenities5.6
- Value5.6
- Food & drink5.6
Guests mention
Excellent placeNice local businesses
jacobExcellent place
ChristineA lot of nice small businesses around the area - from convenient stores to supermarkets for last minute and affordable needs
Katsumi価格にこだわりのある層の方々にはお勧め
サービスや過ごしやすさ等は全く気にしない､利便性と価格のみを重視する方々にはお勧め
lisaThe place was dusty and I kept sneezing. Also the wall are thin I can hear the people in the next room. Place is nearby to a train station and convience store which was nice. But there was no staff at the front even…
Verified traveler大雑把な性格で不親切な設計に慣れてる人にかなり合うホテル
チェックインは受付の方が居ないのでタブレットで1個1個注意して見ながらチェックインしないといけない、パスワードをどう打ち込んで部屋に入るのか迷う。
見落としてるだけかもしれませんが説明が一切なくタブレットでチェックインしなければいけない事や部屋に入るまでの流れやパスワードなどが少し不親切に感じました。
ただ入れば後は…
Verified travelerNot suitable at all
The only good thing about this hotel is very close to JR station. Just 2 minutes walk.
There is a few steps before entering the hotel. It is so inconvenient for travellers.
The room is messy. The carpet is really…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
1-28-11, Sugamo, Toshima-ku, Tokyo, Japan
Guests rate the location 7.2 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 10:00 AM
No children
Show more
No pets
No smoking anywhere on the property
The front desk is open daily from 2:00 PM - 7:00 PM. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours.
Pets. Pets not allowed
Guest type. Essential workers only - NO
General. Professional property host/manager
General. Unicode Support true
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Exsaison Sugamo
What time is check-in and check-out at Exsaison Sugamo?
Check-in is from 3:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Exsaison Sugamo allow pets?
No — the property states that pets are not allowed.
Does Exsaison Sugamo have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Exsaison Sugamo have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Exsaison Sugamo?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Exsaison Sugamo?
1-28-11, Sugamo, Toshima-ku, Tokyo.
Other places we book in Tokyo
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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