Encanto Acapulco
Hotel, 5-starJacque Costeau, 51 Fracc Brisas Marques, Acapulco, MexicoShow on map
8.6 · Fabulous24 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.7 out of 10, at Jacque Costeau, 51 Fracc Brisas Marques.
- Free parkingThe property states parking on site is free for guests.
Luxurious Oceanfront Property
Breathtaking Views: Enjoy panoramic views of Acapulco Bay and the Pacific Ocean from our highest point at Brisas Marqués.
Upscale Amenities: Relax in guest rooms with sea views, private pools in select suites, and top-notch facilities like a gym, business center, and massage services.
Culinary Delights: Indulge in traditional Mexican and South American cuisine at Terraza and Origen restaurants, or unwind with a variety of beverages at the Sunset bar.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 24 guests who stayed here.
- Cleanliness8.1
- Service8.9
- Location8.7
- Rooms8.6
- Amenities8.6
- Value8.6
- Food & drink8.6
Guests mention
Clean and comfortable roomsGreat location
SergioMexicoBuen lugar. Entiendondificil mantener un nivel perfecto de servicio después de un huracán. Puede mejorar
Ubicación y vista
Mantenimiento y GYM sin corredora
BernardoMexicoExcelente hotel
Excelente hotel, no es accesible el precio pero brinda excelencia en todo lo que ofrecen
Tal vez un poco alto los precios para Acapulco
StefanCHMe encantaría volver y la próxima vez tomaré la habitación de la esquina 😉
El hotel tiene un hermoso diseño moderno e impresiona por la amplitud de sus instalaciones y la vista. El personal es extremadamente amable.
Como suele ocurrir en México, el servicio deja mucho que desear. El personal…
EduardoMexicoEverything! Except the checkout.
Checkout. Staff was overwhelmed and a bit rude.
erickMexicoMuy biena
Habitación
Que no hubiese una frasada
AdamMexicoNot what expected
Not what expected for the price, food expensive totally average
Reservations personel poorly trained
Premises poorly maintained
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Jacque Costeau, 51 Fracc Brisas Marques, Acapulco, Mexico
Guests rate the location 8.7 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that a service charge of MXN 437.71 per night is not included. Property will for it at check in. Please note the Terraza restaurant offers breakfast service from 07:00 to 13:00 and lunch from 13:00 to 16:00; while the Origen restaurant offers service only from 16:00 to 23:00. The Sunset bar is open from 17:30 to 20:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Encanto Acapulco
What time is check-in and check-out at Encanto Acapulco?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Encanto Acapulco allow pets?
No — the property states that pets are not allowed.
Is there parking at Encanto Acapulco?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Encanto Acapulco have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Encanto Acapulco?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Encanto Acapulco have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Encanto Acapulco?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Encanto Acapulco have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Encanto Acapulco?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Encanto Acapulco?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Encanto Acapulco?
Jacque Costeau, 51 Fracc Brisas Marques, Acapulco.
Other places we book in Acapulco
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