8.2 · Very good830 reviews
- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.5 out of 10, at Ella Road.
- Free parkingThe property states parking on site is free for guests.
Tranquil Retreat in Ella
Concierge Services: Enjoy personalized assistance for a memorable stay.
Diverse Dining Options: Indulge in American, Chinese, or British cuisine at our on-site restaurant.
Scenic Terrace: Relax and unwind while taking in breathtaking views at Ella Rock Heaven.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Terrace
- Family rooms
Rooms
8.2
Very good
Rated 8.2 out of 10 by 830 guests who stayed here.
- Cleanliness7.5
- Service8.5
- Location8.5
- Rooms8.5
- Amenities7.5
- Value8.5
- Food & drink8.5
Guests mention
Stunning viewsFriendly staffDelicious breakfast
AhmedMVView is nice
Theres lot of house bugs and flies inside the room and lobby area. Bathroom is not clean and hot water is not available.
ALNAJJARIQاطلالته على الجبل جميله جدا
الموظفون متعاونون ولطفاء شكرا لكم على خلقكم الرفيع
GlenAustraliaStaff great but hotel badly run down
Million dollar view of mountain and valley, 5 mins walk to centre of town
Room stunk of sewage, obviously faulty pipes
GeorgeItalyPhenomenal hotel with incredible views and great value for money.
Absolutely fantastic!
A hidden gem in Ella. Located just as you enter Ella this hotel is nestled in trees and perched on the edge of the mountain, this means you’re away from the hustle and bustle of the town and you get…
MaëlleCHmagnifique vue depuis la chambre sur le Ella Rock, balcon confortable, chambre propre, légèrement excentré donc calme, personnel très accueillant et aide volontiers à porter les bagages malgré les nombreuses…
ElkeGermanyMega Ausblick auf Ella rock vom Zimmer und der Dachterasse beim Frühstücken. Frühstück lecker und ausreichend. Personal sehr freundlich, haben uns günstig Weiterfahrt nach Tangalle vermittelt. Fussläufig alles…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Ella Road, Ella
Guests rate the location 8.5 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 10:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Ella Rock Heaven
What time is check-in and check-out at Ella Rock Heaven?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Ella Rock Heaven allow pets?
No — the property states that pets are not allowed.
Is there parking at Ella Rock Heaven?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Ella Rock Heaven?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Ella Rock Heaven have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Ella Rock Heaven?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Ella Rock Heaven?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Ella Rock Heaven?
Ella Road, Ella.
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