Cross Keys Hotel, Kelso
Hotel, 3-starThe Cross Keys Hotel, 36-37 The Square, Kelso, United KingdomShow on map
7.9 · Good1,150 reviews
- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.6 out of 10, at The Cross Keys Hotel, 36-37 The Square.
- Free parkingThe property states parking on site is free for guests.
Landmark Location in Kelso The Cross Keys Hotel, situated in the heart of Kelso overlooking the charming cobbled square, offers a historic stay dating back to 1769.
Quality Dining and Accommodation Indulge in high-quality dining featuring local produce and relax in guest rooms equipped with modern amenities like flat-screen TVs and en suite bathrooms.
Convenient Amenities and Nearby Attractions Enjoy complimentary parking and WiFi, along with a delicious breakfast served in the Saddlers Room. Explore nearby attractions such as Kelso Abbey and Floors Castle just a short walk away.
Ready to experience the historic charm and modern comforts of the Cross Keys Hotel in Kelso? Book your stay now!
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
7.9
Good
Rated 7.9 out of 10 by 1,150 guests who stayed here.
- Cleanliness7.0
- Service8.6
- Location8.6
- Rooms7.0
- Amenities8.0
- Value8.1
- Food & drink8.1
Guests mention
Friendly staffCentral locationGood food
MarkUnited KingdomBeing charged for 4 more rooms after initial 6 i had booked and paid for. Also still waiting on re fund for that 😡
JaneUnited KingdomGreat stay with helpful staff and comfortable room. Would return and recommend.
Staff very helpful and friendly. Room was very clean and beds very comfortable. Ideal position in town. Breakfast was excellent with plenty of choice.
En-suite in need of some updating.
PaulThailandLovely hotel in the centre of Kelso, pleasant and helpful staff, excellent breakfast. Rooms were a good size and were clean and comfortable.
MargaretUnited KingdomThe room was magnificent as was breakfast
EdwardUnited KingdomI will not go again, overcharged for dated, scruffy hotel.
The entrance was tidy.
The check in was slow and you requested to leave the keys at reception when you go out.
Shabby paintwork around skirting boards.
Disgusting state of window frames which were black and…
RaymondUnited KingdomA nice stay, rooms very tired and needing refreshed, great staff and amazing cooked breakfast with haggis! Rutherfords micropub next door is great!
Rooms need updated
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
The Cross Keys Hotel, 36-37 The Square, Kelso, United Kingdom
Guests rate the location 8.6 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that additional beds can only be accommodated in the classic and superior room, subject to prior arrangement.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Cross Keys Hotel, Kelso
What time is check-in and check-out at Cross Keys Hotel, Kelso?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Cross Keys Hotel, Kelso allow pets?
No — the property states that pets are not allowed.
Is there parking at Cross Keys Hotel, Kelso?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Cross Keys Hotel, Kelso have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Cross Keys Hotel, Kelso?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Cross Keys Hotel, Kelso have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Cross Keys Hotel, Kelso?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Cross Keys Hotel, Kelso?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Cross Keys Hotel, Kelso?
The Cross Keys Hotel, 36-37 The Square, Kelso.
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