Copthorne Hotel Rotorua
Hotel, 4-star328-348 Fenton Street, Rotorua, New ZealandShow on map
7.3 · Good1,463 reviews
- Check-in from 2:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.4 out of 10, at 328-348 Fenton Street.
- Free parkingThe property states parking on site is free for guests.
Luxurious Eco-Friendly Accommodation Experience the perfect blend of luxury and sustainability at Copthorne Hotel Rotorua. Situated conveniently between central Rotorua and the Whakarewarewa Thermal Reserve, our eco-friendly hotel offers a guilt-free stay without compromising on comfort.
Heated Outdoor Pool and Free WiFi Relax and unwind in our heated outdoor pool, perfect for a refreshing dip after a day of exploring the wonders of Rotorua. Stay connected with complimentary WiFi available throughout the hotel, ensuring you're always in touch with your loved ones or work.
Proximity to Key Attractions With just a 5-minute walk to the Rotorua Golf Club and a short drive to the renowned Polynesian Spa and enchanting Lake Rotorua, our hotel provides easy access to the best attractions in the area. Book your stay now and indulge in the ultimate Rotorua experience at Copthorne Hotel.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
7.3
Good
Rated 7.3 out of 10 by 1,463 guests who stayed here.
- Cleanliness6.4
- Service8.4
- Location8.4
- Rooms6.9
- Amenities7.9
- Value6.4
- Food & drink5.9
Guests mention
Friendly staffGood locationNice for families
BradNew ZealandEnjoyable
Breakfast was good, they definitely need some gluten free options like bread etc. Maybe a separate area for that.
The place is a outdated, needs a makeover and maybe some decent air con units in the rooms
ShaniaNew ZealandLoved my stay
GlennNew ZealandVery good, handy to town.
PenelopeNew ZealandStaff
Prices, meant to be a superior room, bath had hand painted
. Dingy.. Charged %35 burnt bacon, black eggs.
KrystleNew Zealand5/5 Stars – An Absolutely Outstanding Stay!
We booked a two-night stay with breakfast included, and from the moment we pulled into the driveway, we were thoroughly impressed. The entrance looks so professional, and having the covered drop-off area to unload our…
AbranNew ZealandSome things were good and some need to improve
The Ambiance was good. Pool facility was good. Food was good
Seatings in front of the reception were not attractive; there should be Chesterfield-style seating to make a good first impression. The washing area in the…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
328-348 Fenton Street, Rotorua, New Zealand
Guests rate the location 8.4 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 10:00 AM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Copthorne Hotel Rotorua
What time is check-in and check-out at Copthorne Hotel Rotorua?
Check-in is from 2:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Copthorne Hotel Rotorua allow pets?
No — the property states that pets are not allowed.
Is there parking at Copthorne Hotel Rotorua?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Copthorne Hotel Rotorua have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Copthorne Hotel Rotorua have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Copthorne Hotel Rotorua?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Copthorne Hotel Rotorua have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Copthorne Hotel Rotorua?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Copthorne Hotel Rotorua?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Copthorne Hotel Rotorua?
328-348 Fenton Street, Rotorua.
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