Concierge Plaza San Rafael
Hotel, 3-starCalle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350, Cuyutlán, MexicoShow on map
6.6 · Pleasant78 reviews
- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.6 out of 10, at Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350.
Relax by the Pool and Garden Make the most of your stay at Concierge Plaza San Rafael by enjoying the outdoor pool, terrace, and garden. Relax and unwind in the serene surroundings of the hotel.
Delightful Dining Experience Savor delicious meals at Restaurante 7 Mares while taking in beautiful views. Treat your taste buds to a culinary journey during your stay.
Convenient Location by the Beach With the beach just steps away and proximity to popular attractions like Cuyutlan Boardwalk and Tortugario Ecological Center, Concierge Plaza San Rafael offers the perfect beachside getaway.
Experience seaside bliss and exceptional hospitality at Concierge Plaza San Rafael today!
What this place offers
- Television in common areas
- Wedding services
- Tours/ticket assistance
- RV, bus, truck parking
- Free self parking
- Free RV, bus, truck parking
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
Rooms
6.6
Pleasant
Rated 6.6 out of 10 by 78 guests who stayed here.
- Cleanliness4.6
- Service9.6
- Location9.6
- Rooms4.6
- Amenities4.6
- Value6.6
- Food & drink7.6
Guests mention
Pleasant staffAmazing ocean view
JasonThis place should be condemned.
This place is a trap.
The pictures do not represent the state of the facility at all. There is no palapa in the common area. the place is run down and falling apart. There is no AC in the rooms. There is no wifi in the…
RaulEl hotel está sin mantenimiento por años muy sucio no vale la pena un engaño las fotos de hace 20 años ( no exagero)
AlfonsoTerrible experiencia
No había agua caliente y la puerta se estaba cayendo. En general el hotel parecía en ruinas. No lo recomiendo para nada.
JUAN PABLO DAVALOSMuy diferente a cómo se muestra en las fotos
MoisésEs increíble que quise cambiar la fecha de mi viaje a un día posterior y como no había reembolso estuve tratando de marcarles a su número de teléfono y NUNCA CONTESTARON envié un mensaje a través del.correo y NUNCA…
LuisPésimo estado del hotel
A pesar que los empleados son amables y las habitaciones están limpias, el estado general del hotel y las habitaciones es pésimo. En abandono muchas áreas en general y cero mantenimiento, se ve que no le han pasado una…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350, Cuyutlán, Mexico
Guests rate the location 9.6 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
No children
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No pets
Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
Children and extra beds. No rollaway/extra beds available
Check-in & Check-out. Contactless check-out is available
General. Guests are provided with free hand sanitizer
Accessibility. No elevators
General. Staff wears personal protective equipment
General. Property is cleaned with disinfectant
General. Social distancing measures are in place
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Contactless check-out is available. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Concierge Plaza San Rafael
What time is check-in and check-out at Concierge Plaza San Rafael?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Concierge Plaza San Rafael allow pets?
No — the property states that pets are not allowed.
Is there parking at Concierge Plaza San Rafael?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Concierge Plaza San Rafael have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Concierge Plaza San Rafael have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Concierge Plaza San Rafael?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Concierge Plaza San Rafael?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Concierge Plaza San Rafael?
Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350, Cuyutlán.
Other places we book in Cuyutlán
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
