citizenM Boston Back Bay

Hotel, 4-star408 Newbury Street, Boston, MA, United StatesShow on map

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Or book it by phone —(888) 789-8585

Top rated

Guests rate it highest for location, value and service.

9.04,578Reviews

Check-in from 2:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
Exceptional locationGuests rate the location 9.5 out of 10, at 408 Newbury Street.
Breakfast availableIncluded on some rates — the board is shown on each room.

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

What this place offers

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage

Rooms

9.0

Top rated

Rated 9.0 out of 10 by 4,578 guests who stayed here.

Cleanliness8.5
Service9.0
Location9.5
Rooms9.0
Amenities8.5
Value9.5
Food & drink8.5

Guests mention

Great locationComfortable rooms

DelbrianUnited States
August 2026Solo traveller
Great night
Everything
Parking
MatteoItaly
August 2026Solo traveller
La posizione è davvero ottima, si trova a due passi dalla metropolitana e da Newbury Street. Ho apprezzato l'area comune, dove viene servita anche la colazione: uno spazio davvero ampio, accogliente e arredato con grande…
LindaUnited States
August 2026Solo traveller
Location
No staff besides two bartenders and 2 out of 4 elevators were down
RayUnited States
August 2026Group
The room served its purpose, but I will not stay there again.
I was unaware that citizenM was a small/dorn-sized room. The price point is rather high for such a small place, however, the location was great.
Size and cost of room.
TammyUnited States
August 2026Couple
Excellent
Friendly staff
QipingAustralia
August 2026Solo traveller
Great hotel in a convenient location. Things just work and comfy.
The breakfast is great. The morning coffee (included in the buffet) is a great way to start the day. The staff is nice. The room is clean and somewhat high-tech (you control things from a tablet). Location is nice with…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

408 Newbury Street, Boston, MA, United States

Guests rate the location 9.5 out of 10 — exceptional.

Shopping

Newbury Street (shopping district)100 m
Prudential Center / Prudential Tower300 m

Nature

Charles River Esplanade700 m
Boston Common800 m

Nearby

Back Bay Station900 m

Top attractions

Museum of Fine Arts, Boston1.1 km
Fenway Park1.3 km
Faneuil Hall / Quincy Market2.2 km

Airports

Logan International Airport (BOS)6.2 km

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM

Check-out by 11:00 AM

Children welcome

No pets

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about citizenM Boston Back Bay

What time is check-in and check-out at citizenM Boston Back Bay?

Check-in is from 2:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does citizenM Boston Back Bay allow pets?

No — the property states that pets are not allowed.

Is breakfast included at citizenM Boston Back Bay?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does citizenM Boston Back Bay have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does citizenM Boston Back Bay have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at citizenM Boston Back Bay?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book citizenM Boston Back Bay?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is citizenM Boston Back Bay?

408 Newbury Street, Boston, MA.

Other places we book in Boston

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