Citadines Prai Penang
Hotel, 4-starG-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam, Bukit Mertajam, MalaysiaShow on map
Top rated
Guests rate it highest for service, location and rooms.
9.01,762Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam.
- Free parkingThe property states parking on site is free for guests.
Luxurious Amenities
Convenient Location
Delicious Dining Options
To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 1,762 guests who stayed here.
- Cleanliness8.3
- Service9.8
- Location9.3
- Rooms9.3
- Amenities8.8
- Value9.3
- Food & drink8.3
Guests mention
Friendly staffGood locationSpacious roomsGreat amenities
سعودOMالنظافة
المرافق
تقدير واحترام الموظفين
بعده عن المواقع السياحية
ABD RAHIM BIN HAMZAHMalaysiaGood
Room
HalinaMalaysiaGood to stay.
The room was amazing.
The breakfast buffet had limited option and lacked variety.
RAGUNATHMalaysiaBreakfast, food were salty, I stayed 4 days this time, I did complain food is salty, but ignored, I give them customer feed back, the next day the food become more salty, so not worth to take Breakfast. Not worth for…
LeongMalaysiaOverall is nice experience in this hospitality.. Recommended and
will repeat again if there's chance
MaizatulMalaysiaRecommended
Great hotel & location.
The room is clean with basic facilities.
Basic local food served as buffet breakfast.
Staff is very welcoming and attentive. Special thanks to Siva at the reception counter.
One minus point is…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam, Bukit Mertajam, Malaysia
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information. Effective 1 July 2026, Hotel will adopt a cashless payment policy. Cash payments will no longer be accepted. FEAST OF ST ANNE 2026 – COMPLIMENTARY SHUTTLE SERVICE Citadines Prai Penang is pleased to offer a Complimentary Shuttle Service to the Minor Basilica of St Anne, Bukit Mertajam, from 17 July 2026 – 26 July 2026. Shuttle Schedule: 1st Trip: 9:30 AM 2nd Trip: 2:30 PM 3rd Trip: 5:00 PM 4th Trip: 8:00 PM Guests are required to reserve their seats through the Front Office at least one (1) day in advance. Reservations are subject to seat availability and will be confirmed on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a pho
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Citadines Prai Penang
What time is check-in and check-out at Citadines Prai Penang?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Citadines Prai Penang allow pets?
No — the property states that pets are not allowed.
Is there parking at Citadines Prai Penang?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Citadines Prai Penang have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Citadines Prai Penang?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Citadines Prai Penang have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Citadines Prai Penang?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Citadines Prai Penang?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Citadines Prai Penang?
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam, Bukit Mertajam.
Other places we book in Bukit Mertajam
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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