Cinnamon Citadel Kandy
Hotel, 4-star124, Srimath Kuda Ratwatte Mawatha, KandyShow on map
Fabulous
Guests rate it highest for service, location and value.
8.61,403Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.8 out of 10, at 124, Srimath Kuda Ratwatte Mawatha.
- Free parkingThe property states parking on site is free for guests.
Spectacular Outdoor Pool
At Cinnamon Citadel Kandy, enjoy a refreshing swim in our spectacular outdoor pool located 500 metres above sea level. Each air-conditioned room offers fine bedding, a minibar, and a TV with cable channels for your comfort.
Dining Excellence
Indulge in international cuisine at Panorama Restaurant or savor continental dishes at Cafe C. Unwind at The Lounge with a variety of beverages and light snacks to choose from.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 1,403 guests who stayed here.
- Cleanliness8.2
- Service9.1
- Location8.8
- Rooms8.4
- Amenities8.6
- Value8.6
- Food & drink8.3
Guests mention
Friendly staffDelicious food
SrikanthIndiaExcellent property very neat and clean and amazing location
HartLKIt's nice and I would definitely go again
The hotel
Nothing
ImtiazPakistanGood place to stay, everything was clean & spacious
Restaurants closing too soon😅
ViranUnited KingdomNot bad stay but could have been better
Room-damp musty smell in room due to either the AC filter not cleaned/changed.
Very dated room needing updating and redecorating.
Bfast buffet was adequate but need to improve.
SrinivasanUnited Arab Emiratesnice
breKFat options were limited
DaliaUnited Arab EmiratesExceptional hospitality and relaxing atmosphere, as always
It was clearly noticed that Mr. Charith (GM) was following up on all issues, including the technical issues on the ground, welcoming his guests warmly, and listening carefully to all which is highly…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
124, Srimath Kuda Ratwatte Mawatha, Kandy
Guests rate the location 8.8 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Cinnamon Citadel Kandy
What time is check-in and check-out at Cinnamon Citadel Kandy?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Cinnamon Citadel Kandy allow pets?
No — the property states that pets are not allowed.
Is there parking at Cinnamon Citadel Kandy?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Cinnamon Citadel Kandy have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Cinnamon Citadel Kandy?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Cinnamon Citadel Kandy have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Cinnamon Citadel Kandy?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Cinnamon Citadel Kandy have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Cinnamon Citadel Kandy?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Cinnamon Citadel Kandy?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Cinnamon Citadel Kandy?
124, Srimath Kuda Ratwatte Mawatha, Kandy.
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