6.8 · Pleasant45 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Good locationGuests rate the location 7.5 out of 10, at Viña del Mar 31.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Enjoy Stunning Views: Take advantage of the rooftop terrace offering breathtaking views of the city. Convenient Amenities: Benefit from complimentary wireless internet, concierge services, and to-go breakfast options. Explore Nearby Attractions: With key landmarks such as Plaza Baquedano and Forest Park just a short distance away, immerse yourself in the vibrant culture of Santiago. To experience all this and more, book your stay at Casona Bustamante for a memorable trip to Santiago.
What this place offers
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Tours/ticket assistance
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Free WiFi
- Terrace
- Luggage storage
- Concierge service
- Wheelchair accessible
Rooms
6.8
Pleasant
Rated 6.8 out of 10 by 45 guests who stayed here.
- Cleanliness3.0
- Service6.0
- Location7.5
- Rooms7.4
- Amenities7.5
- Value7.4
- Food & drink7.5
IgorPéssimo, agua gelada no inveno, pessoas da recepção totalmente despreparadas, cafe da manha não foi entregue, limpeza terrível nos deram toalhas sujas atendimento pessimo
MarcelaPerfecto
Excelente lugar a pasos del patio bellavista
RomminaLindo
Lindo lugar , rico desayuno , La gente que atiende un 7. Solo que la aplicación donde solicite la reserva me confirmo que estaba ok pero no habían habitaciones. Pero ellos muy amables nos dirigieron a otro hotel.
BiancaLovely hotel
Lovely hotel. The staff were really nice. The room was small, but comfortable. The only problem I had was that my room was next to the laundry, so I could hear the washing machine going all day. Nice included breakfast…
Paula EsterBuena ubicación
El hotel está bien ubicado. Buen servicio. Difícil acceso al desayuno lo sirven en la terraza y sólo se accede por escaleras
Verified travelerNice staff, clean and functional boutique hotel. Wear and tear shows a bit and beds could be upgraded.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Viña del Mar 31, Santiago, Chile
Guests rate the location 7.5 out of 10 — good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 05:00 PM
Check-out by 12:00 PM
No children
Show more
No pets
There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
Pets. Pets not allowed
General. Individually-wrapped food options are available for dinner
Sustainability Certifications. Property confirms they are implementing guest safety measures
General. Individually-wrapped food options are available for breakfast
General. Individually-wrapped food options are available for lunch
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
General. Guests are provided with free hand sanitizer
General. Staff temperature checks are conducted regularly
General. Cashless transactions are available
Guest type. Essential workers only - NO
Accessibility. No elevators
General. Individually-wrapped food options are available
General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F
General. Staff wears personal protective equipment
General. Temperature checks are available to guests
General. Food service has been amended for enhanced safety
General. Property is cleaned with disinfectant
General. Social distancing measures are in place
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Masks are compulsory at the property
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Casona Bustamante
What time is check-in and check-out at Casona Bustamante?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Casona Bustamante allow pets?
No — the property states that pets are not allowed.
Is breakfast included at Casona Bustamante?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Casona Bustamante have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Casona Bustamante have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Casona Bustamante?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Casona Bustamante?
Viña del Mar 31, Santiago.
Other places we book in Santiago
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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