Exceptional
One of our highest-scored stays, according to its guests.
9.5303Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM.
- Exceptional locationGuests rate the location 10.0 out of 10, at Cha das caldeiras fogo Casas.
- Free parkingThe property states parking on site is free for guests.
Welcome to Casa Helena, your cozy retreat in Portela, Fogo.
Balcony and Family Rooms: Enjoy the fresh air and scenic views from your private balcony. Our family rooms provide ample space for a comfortable stay.
Convenient Amenities: Indulge in delicious meals at our on-site restaurant. Benefit from free private parking and stay connected with complimentary WiFi during your entire stay.
Explore and Unwind: Take advantage of our packed lunch options for your day trips to nearby landmarks. After a day of adventures, unwind in our peaceful garden oasis.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Restaurant
- Room service
- Family rooms
- Garden
- Hiking
Rooms
9.5
Exceptional
Rated 9.5 out of 10 by 303 guests who stayed here.
- Cleanliness9.5
- Service9.9
- Location10.0
- Rooms8.9
- Amenities8.9
- Value9.4
- Food & drink9.5
Guests mention
Welcoming staffDelicious local food
Emy CarvalhoPortugalNo geral uma boa experiência
Localização excelente, Acolhimento muito bom.
D. Helena é amável e prestável.
Chuveiro fraquinho, problemas com água quente, no entanto foi de valor o esforço para resolver a situação. O pequeno almoço foi bom, mas…
SusanaPortugalDa atenção e simpatia da anfitriã. A experiência de dormir em funcus é diferente e único. As refeições eram bem confeccionadas e fez de tudo para agradar os hóspedes.
Não ter água quente, o que é habitual nesta zona.
AdrienFranceTudo
Marília Neves DiasPortugalFogo
A cama era muito confortável. A D. Helena muito simpática e sempre disponível. O pequeno-almoço era bastante bom. O espaço é muito giro, bem enquadrado no Parque Natural do Fogo. Há noite havia um silêncio e magnífico e…
OllieAustraliaAwesome location, Helena was lovely
Wifi only worked outside
HeleneFranceGénial!
Helena est une hôte adorable. Sa famille a été accueillante (super partenaire au foot!)
Le cadre est incroyable. Elle a organisé pour nous le taxi, le guide, nous a conseillés tout le long du séjour... notamment pour…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Cha das caldeiras fogo Casas, Portela
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 11:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Casa helena
What time is check-in and check-out at Casa helena?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Casa helena allow pets?
No — the property states that pets are not allowed.
Is there parking at Casa helena?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Casa helena?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Casa helena have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Casa helena have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Casa helena?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Casa helena?
Cha das caldeiras fogo Casas, Portela.
Other places we book in Portela
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
