Exceptional
One of our highest-scored stays, according to its guests.
9.7951Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.7 out of 10, at 24 Loftus Street.
- Parking on siteAvailable at a charge the property sets.
Luxurious Amenities and Central Location
Capella Sydney, a 5-star hotel in the heart of Sydney, offers a shared lounge, restaurant, and bar for guests to unwind. The hotel provides top-notch services like room service, a 24-hour front desk, and complimentary WiFi.
Relaxation and Wellness
Guests can indulge in the spa and wellness center's indoor pool, fitness facilities, sauna, and even enjoy a leisurely bike ride with the free bikes available.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.7
Exceptional
Rated 9.7 out of 10 by 951 guests who stayed here.
- Cleanliness9.7
- Service10.0
- Location9.7
- Rooms9.7
- Amenities9.7
- Value9.2
- Food & drink9.7
Guests mention
Outstanding serviceBeautiful propertyExcellent locationImpeccable cleanliness
AvanijaIndiaGreat location and great facilities made for a superb stay
The location and the room size and cleanliness
Nothing. It was perfect
VincentAustraliaFabulous
Very attentive and friendly staff, attention to the derision
NatashaAustraliaSpoilt for choice, loved the Capella experience
Beautiful heritage building hotel in a central location, exceptional service and loved the pool and delightful breakfast
Nothing. Loved it all!
AngelaAustraliaAttentiveness of staff, service quality, cleanliness, attractiveness of hotel and great location
Mattress is in definite need of replacement as there were heavy divets on both sides of the bed regardless of whether it…
KerrynAustraliaOne of Sydney’s best hotels. Fabulous facilities and wonderful staff
Beautiful hotel with stunning interiors, generous sized rooms with high quality furnishings and inclusions. All of the staff were extremely helpful and friendly. The pool, spa, lounge, bar were all well appointed.…
JayneAustraliaEverything!
Wonderful hotel, amazing service!
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
24 Loftus Street, Sydney, Australia
Guests rate the location 9.7 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Arrival: Kindly note the assisted arrival point to the hotel is located at 24 Loftus Street, Sydney. Due to the local traffic conditions, we are unable to assist with arrivals on Bridge Street. Valet Parking: As a heritage building, parking on site is regrettably unavailable. Our team is pleased to offer valet parking for AU$120.00 per night at an offsite location. Please note maximum vehicle height is 6.2 feet. Alternately, we may assist in suggesting other suitable self parking facilities available within the hotels vicinity. Payment: With the exception of pre-paid reservations, the full accommodations amount will be charged at the time of arrival. A physical credit card will be required alongside a government issued ID in the cardholder’s name. The card holder must be present. A 2% credit card surcharge will apply and all major credit cards are accepted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Capella Sydney
What time is check-in and check-out at Capella Sydney?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Capella Sydney allow pets?
No — the property states that pets are not allowed.
Is there parking at Capella Sydney?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Capella Sydney have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Capella Sydney?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Capella Sydney have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Capella Sydney?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Capella Sydney have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Capella Sydney?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Capella Sydney?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Capella Sydney?
24 Loftus Street, Sydney.
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