Top rated
Guests rate it highest for service, rooms and location.
9.4456Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at Ogoto 1-3-1.
- Free parkingThe property states parking on site is free for guests.
Luxurious Hot-Spring Retreat with Stunning Lake Views
Exquisite Dining Options Indulge in kaiseki traditional multi-course dinners and savor original dishes based on Kyoto cuisine at Biwako Hanakaido. From seasonal ingredients to local specialties, our dining experience is a culinary journey not to be missed.
Relaxation and Comfort Unwind in our outdoor and indoor hot-spring baths, traditional tatami rooms, and gender-separate public hot-spring baths. With a garden, sauna, and 24-hour front desk, we ensure your stay is both relaxing and comfortable.
Convenience and Accessibility With a free shuttle to JR Ogoto-Onsen Station, exploring the area is easy. Enjoy the convenience of free WiFi, a souvenir shop, and room service during your stay at Biwako Hanakaido.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Room service
- Heating
- Garden
Rooms
9.4
Top rated
Rated 9.4 out of 10 by 456 guests who stayed here.
- Cleanliness9.3
- Service9.8
- Location9.3
- Rooms9.8
- Amenities9.3
- Value9.3
- Food & drink8.8
Guests mention
Clean facilitiesFriendly staffConvenient locationUnique experience
Jing-RuTW服務人員非常親切友善
東西好吃、房間景色漂亮
沒有
YOSHIHIROJapanゆっくりできて良かった、いつかまた来たいね
スタッフさんが親切丁寧
お料理が美味しく、大満足
それをサーブしてくださるスタッフさんとの会話も楽しい
特にありません
BethanyUnited StatesTrue luxury ryokan experience
Beautiful views! Loved the private onsen
It was a little outdated
Sergio IanMexicoComida, abundante, completamente diferente a todo lo que se acostumbra comer,
Que nadie te explica lo de la comida, el orden de comértela soo te la van dando y dando
NatalliaUnited StatesWe booked this ryokan to give our children an authentic Japanese experience. The onsen is beautiful, and several staff members were kind and helpful. Unfortunately, the rest of our stay was disappointing.
We…
TrevorUnited StatesThe place was beautiful. Staff were extremely kind and helpful. Food was delicious. The shuttle to the station was also great. You can tell everyone there is working hard to make your experience the best possible.
Can't…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Ogoto 1-3-1, Otsu, Japan
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 07:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests are kindly requested to indicate the mean of transportation to the property at the time of booking. In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking. To use the property's free shuttle, please make a reservation in advance and call the property when you arrive at the Ogoto Onsen Station. Contact details can be found on the booking confirmation. Guests with children must inform the property in advance of the number of children and their respective ages as different rates are applicable according to their age. Please note that facility fees apply to children using existing beds. Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability. Please inform the property in advance if you have any food allergies or dietary needs. For children aged 0 to 5, bedding and meals are not included in the price. Additional fees apply for bedding and meals. For dinner-included reservations, a Japanese meal is served between 17:30 and 20:00.Guests with tattoos may not be permitted to use the property’s public bathi
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Biwako Hanakaido
What time is check-in and check-out at Biwako Hanakaido?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Biwako Hanakaido allow pets?
No — the property states that pets are not allowed.
Is there parking at Biwako Hanakaido?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Biwako Hanakaido have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Biwako Hanakaido?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Biwako Hanakaido have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Biwako Hanakaido?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Biwako Hanakaido?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Biwako Hanakaido?
Ogoto 1-3-1, Otsu.
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