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Guests must check in by 19:00 to eat dinner at the property. Guests who check in after this time may not be served dinner, and no refund will be given. Please also note that guests without a dinner-inclusive plan cannot eat dinner at the restaurant. Children’s dinner menu is available upon request. Reservations must be made 7 days prior to the check-in date. The shuttle departs at 15:00. The shuttle from the property to Sapporo departs at 10:00. When booking 5 or more rooms, please note that the following conditions apply: - A nonrefundable deposit is obliged 30 days prior to your day of arrival. If you have booked within 30 days of arrival, the deposit will be charged after you book. - Your booking will be canceled if the deposit cannot be processed. - Your booking will also be canceled if the property is unable to contact you prior to your stay. - Different cancellation policies are applied - Different conditions and additional supplements may apply depending on the day of your stay and number of guests. Please contact the property directly for more details.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.